Desktop blank and apps deleted.

After I log in this morning in my account, the computerct act like it was for the first time started and after that I discover that all the apps and my desktop was deleted.  When I try to pop up my desktop i got erorr.  "C:\Windows\system32\config\systemprofile\Desktop refers to a location that is unavailable. It could be on a hard drive on this computer, or on a network. Check to make sure that the disk is properly inserted, or that you are connected to the Internet or your network, then try again. If it still cannot be located, the information might have been moved to a different location.."

Please help me.

Thank you

***Post moved by the moderator to the appropriate forum category.***

 

Question Info


Last updated September 28, 2019 Views 208,243 Applies to:
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Answer

Hi Marius,

 

- Were there any recent changes made on the computer prior to the issue?

 

Here are few methods that you may follow to fix this issue.

 

Method 1:

 

a. Open "C:\users\[your user account]" folder. If you see two Desktop folders with one blank and the other with your Desktop items you need to delete the blank one.

 

b. Copy the desktop folder with your desktop items from “C:\Users\[your user account]\” folder to “C:\Windows\system32\config\systemprofile\”

 

c. Restart the computer.

 

Method 2: Create a new user account and check.

 

Create a user account

 

If the issue does not persists in new user account then, try to fix the corrupted profile.

 

a) Press Windows and X together and select Windows Explorer.

 

b) Click on View tab and Click on Options at the top right corner.

 

c) Click the View tab, and then click Show hidden files, folders, and drives.

 

d) Uncheck the box which states Hide protected operating system files.


e) Click Yes to confirm, and then click Ok. 

f) Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed on, and Old Username is the name of the profile you want to copy files from.

 

 

g) Select all of the files and folders in this folder, except the following files:

 

•Ntuser.dat
•Ntuser.dat.log
•Ntuser.ini

 

h) Right click and Select Copy.

 

i) Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed on, and New Username is the name of the new user profile you created.

 

j) Right click inside the folder and select Paste.

 

k) Restart your computer and check.

 

Method 3: Restore your PC to an earlier point in time and check.

http://windows.microsoft.com/is-is/windows-8/restore-refresh-reset-pc

 

Note:  Do not Reset or Refresh the PC.

 

 

Please post back with the results and we will be happy to assist you further.

K.Z. Sharief Khan
Ex-Microsoft Forum Moderator

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@WeihanLow => Please post any/all further follow-up in replies to your own, new thread: http://answers.microsoft.com/thread/a8e97401-b689-4763-930b-adf23edd1548
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~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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