BSOD with Memory_Management error when connecting external hard drive

I have an ASUS all-in-one about a year old with Windows 8.  About a week ago, I got the BSOD with Memory_Management error and OS was never able to recover.  After trying several system restores with no luck, I unplugged my external hard drive and the OS booted up normal.  I checked the hard drive on another computer and it worked fine.  I tried a different external hard drive on my ASUS and as soon as the OS detected it, I got the BSOD again.  I tried other USB ports with the external hard drive and same result.  I tried a thumb drive in the USB ports and it worked fine.  Need help please as I can no longer back up my files.
 

Question Info


Last updated March 24, 2018 Views 2,020 Applies to:
Answer
This is a very strange issue if every other device USB related is working, but the HDD is not. Have you checked for a firmware update for the HDD from the manufacturer + ensured your USB drivers on the computer it crashes are fully up to date from the manufacturers website (not Windows update or Device Manager)?

Regards,

Patrick
Debugger/Reverse Engineer.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.