BSOD (rtwlane.sys)

my recently purchased laptop keeps BSODing with "Driver_IRQL blah blah (rtwlane.sys)" any idea what i can do?
Answer
Answer
Hi,

Since it is a new computer check with the System Maker's Support, their on-line documentation
and drivers, and ask in their forums (if any) about any known issues. As OEM the System Maker
is responsible for the proper operation of both the hardware and Windows. Keep in mind the
more you do the more they will say it is something you have done.

rtwlane.sys is the RealTek NIC/Wired - Realtek PCIEWireless LAN PCI-E NIC driver. Check the
the System Maker for updates. Then check with RealTek direct for an even newer version of
the driver. You will need the device model information to Search at RealTek - an example
would be RTL8168SE although there many model types. The System Maker and/ or their
forums can help provide that information.

While at the System Makers check for updates to the BIOS, low level chipset drivers, and the
other major on-board device drivers. Remember new computers come with early stage drivers.

RealTek - Downloads (Search)
http://www.realtek.com/downloads/

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!


Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Answer
Answer

Hi,

Check with your System Maker's Support, their on-line documentation and drivers, and ask
in their forums (if any) about the network and other drivers. Even new systems come with old
early stage drivers. Update the BIOS, low level chipset drivers, and the other major on-boad
drivers. Once you know the model of the RealTek driver it will be easy to find the newest at
RealTek.

To Help run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in
their names. Also update the BIOS and chipset drivers at the System Maker's.

-----------------------------------------------------------------------------------------------

Microsoft - Hardware and Drivers
http://windows.microsoft.com/en-US/windows/hardware-drivers-help#hardware-drivers-help=windows-8

Why isn't Windows finding my device?
http://windows.microsoft.com/en-US/windows-8/why-isnt-windows-finding-device

What if a device isn't installed properly
http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

Check with System Maker (Motherboard Maker for custom systems) for updates to
the BIOS, low level chipset drivers, and the major on-board device drivers. Run
DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their
name.

DriverView - Free - utility displays the list of all device drivers currently loaded on your
system. For each driver in the list, additional useful information is displayed: load address
of the driver, description, version, product name, company that created the driver, and
more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker as fallbacks and Device Maker's which are the most
current. Control Panel - Device Manager - Display Adapter - write down the make and
complete model of your video adapter - double click - Driver's tab - write down the
version info. Now click UPdate Driver (this may not do anything as MS is far behind
certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver
stack.

Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if
3rd party with their own software and drivers and any other major device drivers you
have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then
Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions.
(Look for BIOS, Chipset and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT
after each installation.

Always check in Device Manager - Drivers tab to be sure the version you are installing
actually shows up. This is because some drivers rollback before the latest is installed
(sound drivers particularly do this) so install a driver - reboot - check to be sure it is
installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER -
check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm 

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!


 

Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Question Info


Last updated March 23, 2020 Views 35,584 Applies to: