Wired mouse keeps on reconnecting and disconnecting by itself

Original Title: Mouse won't work on windows 8  

I actually have two mice plugged in to my computer. One is wired and one wireless. Surprisingly, it is the wired mouse that isn't working. It's just the stock mouse that came with my hp pavilion. It also seems to be disconnecting and reconnecting itself without the cable ever being unplugged.   

Hi SafaaHansen,

Thank you for writing to Microsoft Communities. From your problem description I understand that the wired mouse keeps on reconnecting and disconnecting by itself. Please correct me if I have misunderstood.

I understand how frustrating it could be when things do not work as expected. Please do not worry I will try my best to resolve it.

 

Before we start troubleshooting on the issue please provide us with the additional information by answering few questions mentioned below, this will help us to troubleshoot better.

1. Have you made any changes to your computer prior to the issue?

2. Have you tried using the same mouse on a different computer?

 

Follow the Methods mentioned below:

Method 1: Run the Hardware troubleshooter

a) Press ‘Windows + W’ key on the keyboard.

b) Type troubleshooter in the search box and then press enter.

c) Click hardware and sound and run the hardware and device troubleshooter.

Method 2: Clean boot

Clean boot helps eliminate software conflicts. Follow the steps below to perform the clean boot.

Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.

Step 2: Enable half of the services

a. Follow steps 1a and 1b to start the System Configuration utility.

b. Click the Services tab, and then click to select the Hide all Microsoft services check box.

c. Click to select half of the check boxes in the Service list.

d. Click OK, and then click Restart.

Step 3: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.

Step 4: Enable half of the Startup items

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 5: Determine whether the problem returns

If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.

If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.

If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem.

Go to step 6.

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.

Step 6: Resolve the problem

After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.

Method 3:

If the issue persists then, uninstall and reinstall the Mouse drivers in Windows 7 compatibility mode and check if that helps. Follow these steps to uninstall the drivers.

a) Move the mouse pointer to bottom left of the screen where you see preview of start menu and Right-click to bring up a list of Windows settings.

b) Click on  ‘Device manager’ and then locate ‘Mice and other pointing devices’ and expand the same.

c) Right-click on the ‘Mouse Drivers’ and click on uninstall.

d) Download the Mouse drivers for Windows 7 operating system from the manufacturer’s website

e) Right-click on the driver and click on‘properties’.

f) Click on the ‘compatibility’ tab and check the box"Run this program in compatibility mode for” and select Windows 7 operating system from the drop down.

g) Click on ‘Apply’ and click‘OK’ and run the file to install it.

 

Please perform all the recommended steps and if after following the steps issue still persists please revert back to us and we will be glad to provide you with additional options available that you can use to get this issue resolved.

 

If you are unable to perform the steps mentioned above I would recommend you to contact our live support by clicking on the link http://support.microsoft.com/common/international.aspx?RDPATH=dm;en-us;selectassist&target=assistance

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Will it work with windows 10 ?

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Last updated April 6, 2020 Views 13,800 Applies to: