Touch Screen not working with Windows 8 Acer?

Hi, I just got a new Acer touch screen computer, and the touch screen worked fine after a day... it stopped responding when I touch it! I have no idea what happened. But I'm really frustrated right now because my computer was REALLY expensive. Please help! Thanks.

Hi Kat,

 

Thank you for visiting Microsoft Community.

 

From your problem description I understand that Touch Screen not working with Windows 8 Acer.

 

 Please don’t worry; I’ll try to help you.

 

Method 1: Try to update drivers for Human-Interface Device Adapter

a)       Type Control Panel on the start screen

b)       Select “device manager”

 

 

Method 2: Follow these steps and run the hardware and devices troubleshooter. Check if it helps.

 

a) Press “Windows Key + R”, type Control Panel.

b) Then type “Troubleshooting” in the Search box and hit enter.

c) Select “Hardware and Sound” from the Troubleshooter Window.

d) Select “Hardware”.

e) Follow the On Screen instructions.

 

If no drivers are found for Windows 8, download and install the keyboard driver for Windows 7 and install it in  compatibility mode of Windows 7.

 

Method 3: Follow these steps, uninstall and re-install the Human-Interface Device Drivers in compatibility mode. Check if it helps.

 

Note: Download the drivers from the Manufacturer’s website and save it on to the Desktop.

a) Press Windows Key + R, typedevmgmt.msc.

b) Expand the Human-Interface Device Adapter click on the drivers.

c) Click on properties, click on uninstall tab.

d) Click OK.

e) Right-click on the driver (Downloaded from the manufacturer’s website) file.

f) Click on Properties and select the Compatibility tab.

g) Click the checkbox before Run this program in Compatibility mode for option and select Windows 7.

h) In the list-down box; then try installing the device driver via Run as administrator.

 

For more information: http://windows.microsoft.com/en-US/windows-8/what-device-isnt-installed-properly

 

Acer drivers:

http://www.acer.com.ph/ac/en/PH/content/drivers

http://us.acer.com/ac/en/US/content/drivers

 

Reply back with the results, I would be glad to assist you further.

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Thanks! :D

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Please see the page by clicking the link below. Acer now admits the issue and working for a solution.

http://acer.custhelp.com/app/answers/detail/a_id/27011/~/all-in-one-touch-screen-functionality-lost-after-windows-8-upgrade

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This has happened 2 or 3 times to me including this date.  All I have ever had to do is restart my laptop.

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Last updated December 24, 2020 Views 21,518 Applies to: