Windows 8 wont start up .........srt\srttrail.txt

Getting the error message

logfile\\?\GLOBALROOT\Device\HarddiskVolume2\Windows\System32\Logfiles\Srt\SrtTrail.txt

Cant get the computer to do anything just stuck in a loop of try this try that repairs that dont do anything. I've seen similar posts. This has occurred on my sons PC which has had Windows 8 installed when it was built this year, not upgraded from a previous version of windows.

Any help would be appreciated.

Cheers

Tony
Answer
Answer

Hi Tony,

 

Do you have a Windows 8 installation or repair CD/DVD?

 

Here are a few methods which you can follow to resolve the issue:

 

Method 1:

Restart the computer by force shut down.
Once the computer restarts check if you are getting the same error message. If the error message exists, perform Method 2.

 

Method 2:

Disconnect all the external devices (printers, scanner, USB (universal serial bus) drives, etc...) except mouse and the keyboard and then boot up. If this corrects the issue then add the devices back one at a time until you discover the piece of hardware causing the issue. Then get any updated drivers\software for the device.

 

Method 3:

Check if you are able to boot into safe mode:

Refer:

Windows Startup Settings (including safe mode)

http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

 

If you do not have a Windows 8 installation/repair disc then, I would suggest you to create a bootable installation media with help of the following link:
How to create installation media for a PC refresh or reset
http://windows.microsoft.com/en-US/windows-8/create-reset-refresh-media

 

Method 4:

After creating the media, perform Automatic repair from the disc and check if it helps.

Steps:
a) Insert the installation DVD or USB and boot Windows 8 from it.
b) In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
c) Click on ‘Repair your computer’ and select ‘Troubleshoot’.
d) Click on ‘Advanced options’ and select ‘Automatic Repair’ and select the operating system.

 

Hope this resolves the issue. If the issue persists, you can write to us and we will be glad to assist you further.

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Last updated September 16, 2019 Views 3,074 Applies to: