windows 8 pro keeps turning off computer - have download the dump file in skydrive public folder - seems to happen when I scan registries

Very frustrating.
Hi Michael,
We can imagine the inconvenience you have experienced. We will try to help you with this.
 
If you could answer a few questions it would help us to resolve this issue:
1. Do you get any error message?
2. Did you make any changes in the computer prior to the issue?
3. How are you scanning registries? Are you using any application to do so?
4. Have you modified any registry settings on Windows 8?
 
We would like to tell you that changes on Windows registry may cause system instability.
Please help us with the skydrive link containing the dump files.
 
Here are a few steps which you can follow:
 
Method 1:
Run the System Maintenance troubleshooter and check if it helps.
Steps:
a) Press the Windows + W key on the keyboard.
b) Type troubleshooter in the search box and then press enter.
c) Select Troubleshooting. Click on view all and select System Maintenance.
d) Click next and follow the on-screen instructions.
 
Method 2:
Perform a full computer scan using the following antivirus applications.
Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.
 
Method 3:
Try to boot into safe mode and check if the issue persists. Refer the following link to boot the computer in safe mode
If the issue does not persists in safe mode then, start the computer in clean boot to check if any third party program is causing the issue. To configure your computer to clean boot refer the following link.
How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8
http://support.microsoft.com/kb/929135
Note: Refer "How to reset the computer to start as usual after troubleshooting with clean boot"
under more information to reset the computer to start as normal after troubleshooting.
 
Method 4:
Run the System File Checker (SFC) scan. Follow these steps:
a. Boot to the desktop view.
b. Press Windows key + X
c. Select command prompt (admin).
d. Type sfc /scannow and then press ENTER:
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.
 
Also refer the link below for assistance:
Description of the Windows Registry Checker Tool (Scanreg.exe)
 
Hope this resolves the issue. If issue persists, you can write back to us and we will be glad to assist you further.

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Last updated March 24, 2018 Views 196 Applies to: