Windows 8 Pro crashes in my Sony Vaio Laptop. "Your Computer Ran into a problem and need to restart"

I installed Windows 8 Pro in my Sony Vaio VPEB46FG model and the problem is, system crashes with the blue screen error which says "Your Computer ran into a problem and need to restart". This will happen more than thrice in a day and I cant work properly in my system. I think there is something wrong with the drivers I have in my PC and the compatibility issue with Windows 8. I dont want to uninstall windows 8 but, I really need to solve this problem. Is there any way I can solve this problems. Please reply.
 

Question Info


Last updated October 19, 2019 Views 5,540 Applies to:

Hi,

 

As I understand the issue, Windows 8 Pro crashes with blue screen of death and receive error message "Your Computer Ran into a problem and need to restart". Please let me know if this is not correct.
When exactly you get Blue Screen of Death?
Method 1:
Let's first check if your computer meets minimum System Requirements for Windows 8 or not.
 
Method 2:
If the first method didn't fix I would suggest you to disconnect all the external devices other than mouse and keyboard. Then try restarting the computer and check if it helps.
Method 3:
If the issue persists I would suggest you to check if the issue occurs in Safe Mode or not.
 
Let's first try to boot the computer to Safe Mode and check if you face the issue.

a. Boot from the Windows 8 DVD.
b. Click on Repair your computer.
c. Click on Troubleshoot and then select Advanced Options.
d. Select the option Safe mode and check if the issue persists.

Note: I would suggest you to disconnect all external devices except mouse and keyboard and check if it helps.
Method 4:
Perform clean boot if the issue does not occur in Safe Mode.  Set the computer in ‘Clean boot’ state to check software conflicts. Refer the following steps:

Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘StartUp’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
f) Click ‘OK’, and then click Restart.
Step 2: Enable half of the services:
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.
Step 3: Determine whether the problem returns:
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.

If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.

If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.
Step 4: Enable half of the Startup items:
If no startup item causes this problem,
a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 5: Determine whether the problem returns:
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.

If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.

If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.

If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.
Step 6: Resolve the problem:
After you determine the startup item or the service that causes the problem,
contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.

Step 7:
Note:
After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) Restart the computer and check with the issue.
 
Give this a go; I’m confident you will find what you need here. But if you face any further issue please reply back to this post and I'll be happy to assist you further.

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Also, It may help to look at the minidump files from the crashes with a debugger.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

The following link has information on using Windows Live SkyDrive:

http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

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https://lqjhnq.bay.livefilestore.com/y1pvq3QMyCgAvby4wYrabQoZkw5kayC-UNNwppzLs1ZS0bOkw9AzAZlLKlr-2TceWtraQk8bOCm3YVq-MB1LMFmOg/Minidump.zip?download&psid=1

Hi there, my laptop is HP Envy 17 3D, core i7-2820, Ram 8G, ssd 128 Corsair Force 3.
I've installed Win8 Pro from Win7 professional. 
My laptop keeps on crashing with the blue screen error which says "Your Computer ran into a problem and need to restart".  Please help to find out solution
This is the zip file of total minidump files on my laptop

https://lqjhnq.bay.livefilestore.com/y1pvq3QMyCgAvby4wYrabQoZkw5kayC-UNNwppzLs1ZS0bOkw9AzAZlLKlr-2TceWtraQk8bOCm3YVq-MB1LMFmOg/Minidump.zip?download&psid=1

thanks for your support

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Hi, I got the same problem and restarted 3 times... I'm using VAIO VPCSA series. No idea what caused this. Could this be the incompatibility issue between Kaspersky Pure 2.0 or Intel Proset/wireless driver? That's the only two I installed recently since upgraded to windows 8. Have you got any answers?

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I've experienced a similar problem on a Sony VPCF1. After complete shutdown, my computer will restart to the message "Your Computer ran into a problem and need to restart," but on the second boot, it will restart without issue. What I've noticed is the length of time the restart takes, and must wonder if there is some cached information that is being accessed to accelerate the restart, and if this cached data is what is causing the problem. Any thoughts?

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Hi Frank,

 

Consider starting a new topic on the issue to get better, individualized help.

 

In that topic it would help to provide the minidump files in the C:\Windows\Minidump folder.

 

Copy the minidump files to another folder such as a folder on the Desktop and then upload them to a public folder on Windows Live SkyDrive or similar site and provide a link. 

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