Windows 8 Office 365 BSOD Bad Pool Header

Hello

I have Just Purchased Office 365 Home premium.

After installing on my Windows 8 Pro running on imac 27 I am getting regular Blue Screens.

The error Message is Bad Pool Header.

The Mentioned drivers from using Blue Screen View is as follows:

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: ntoskrnl.exe

BAD_POOL_HEADER

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x00000019 (0x0000000000000021, 0xfffff90101dc9000, 0x0000000000001060,
0x0000000000000000)

*** ntoskrnl.exe - Address 0xfffff802c4ed7440 base at 0xfffff802c4e7d000 DateStamp
0x5165e551

I have also used Who Crashed and got the following info.

computer name:***********
windows version: Windows 8 , 6.2, build: 9200
windows dir: C:\WINDOWS
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU E7600 @ 3.06GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 4269051904 total
VM: 2147352576, free: 1929347072




Crash Dump Analysis


Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Mon 17/06/2013 23:34:47 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\061813-49998-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0x19 (0x21, 0xFFFFF90101DC9000, 0x1060, 0x0)
Error: BAD_POOL_HEADER
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 17/06/2013 23:34:47 GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: win32k.sys (win32k!EngFreeMem+0x21)
Bugcheck code: 0x19 (0x21, 0xFFFFF90101DC9000, 0x1060, 0x0)
Error: BAD_POOL_HEADER
file path: C:\WINDOWS\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that a pool header is corrupt.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



I have used System restore and rolled back to before my office 365 install and all problems have gone.

Does any one have any ideas. I have read some info online about a possible corrupt font install from office 365 so when any program tries to use this font it causes this problem.

Any one have any ideas how to fix this.

Regards and thanks inadvance for any possible help.
|
We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
 *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
Link for how to  upload below.
http://www.wikihow.com/Use-SkyDrive

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
System specs are extremely useful so please include whatever you know.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello ZigZag3143

Thanks for your response.

This is the link. I hope it works

http://sdrv.ms/129GI8K

Also I just had another BSOD even though my machine as I noted has been reversed to before I installed Office365. I have provided that minidump file also. May be something more going on.

Francis.


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Spinecho

These were related to memory corruption (probably a driver).  These are the drives I would fix first

Remove the driver Related to ccSetx86.sys Common Client Settings Driver from Symantec Corporation.
(not completely removed)

Old drivers (quite a few of them)

regi.sys    4/16/2007 11:19:10 AM      
IRFilter.sys    7/2/2008 3:53:12 PM     
nvsmu.sys    4/24/2009 11:07:14 PM      
AppleBtBc.sys    12/2/2009 9:08:15 PM      
Sleen1764.sys    1/20/2010 5:29:00 AM      
CS420x64.sys    11/11/2010 8:04:13 PM      
ElbyCDIO.sys    12/16/2010 6:58:13 PM      
VClone.sys    1/15/2011 12:21:04 PM       
hcw66x64.sys    2/8/2011 12:47:16 PM       
nvmf6264.sys    4/20/2011 6:49:36 PM       
ntk_PowerDVD12_64.sys    5/12/2011 8:30:24 AM       
applebmt.sys    5/25/2011 3:25:06 AM      
AppleMNT.sys    8/10/2011 9:20:04 PM       
dvdfab.sys    8/10/2011 11:05:10 PM      
MacHALDriver.sys    9/23/2011 9:57:09 PM     
NBVol.sys    11/21/2011 9:22:00 PM      
NBVolUp.sys    11/21/2011 9:25:20 PM     

How To Find Drivers:

Search
 Google for the name of the driver
Compare the Google results with what's installed on your system to figure out which device/program it belongs to
Visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
If there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program

The most common drivers are listed on these pages: 
http://www.carrona.org/dvrref.php
http://sysnative.com/drivers/

Driver manufacturer links are on this page: http://www.carrona.org


If you continue to crash Upload the DMP files and we can get more aggressive.


Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi

Thanks for reply.

I'm going to work through the list.

Might take a few days but I will come back with an update.

Very much appreciate you sharing your skills and helping.

Francis.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Spinecho

Our pleasure and let us know if you need help.  Mac's are somewhat outside my skill set.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated March 24, 2018 Views 1,267 Applies to: