Windows 8 jumping between Metro UI and desktop during start up.

This morning, I was turning my HP ENVY-M6 laptop on. Booted up fine, except it was stuck in the welcome screen when I was logging in. So I held the power button to shut it down. I tried to boot it up again. It booted, but when I proceed to log in the background color was different from the one I picked. After exiting the welcome screen, it was jumping between the metro UI screen and a black screen with a grey bar at the bottom. The metro UI screen also has much lesser tiles than I remember.

Please help for I will have to use the laptop tomorrow.

Question Info

Last updated March 24, 2018 Views 3,769 Applies to:
Follow the troubleshooting methods given here.
Method 1

Step 1: Place the computer in Safe mode with networking


With the Windows Startup Settings screen (formerly advanced boot options) you can start Windows in different advanced troubleshooting modes so you can find and fix problems on your PC. In previous versions of Windows, you could get to this screen by pressing F8 before Windows started up. Windows 8PCs start up quickly so there's not enough time to press F8.


Follow the steps in the link below.


If the computer works properly please perform the following step.


Step 2: Place the computer in clean boot and check for the issue.


Place the computer in a clean boot state and then check if it helps. You can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.


Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue


Method 2:


Step 1: Follow the steps given in the Method 1 Step 1 to boot the computer in Safe mode with networking and then follow the given steps below.


I would also suggest you to scan your computer with Microsoft Safety Scanner, which would help us to get rid of viruses, spyware, and other malicious software.


The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.


Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.


Important: While scanning the hard drive if any bad sectors are found, the scanner tries to repair that sector, any data available on that might be lost.



Step 2: Scan and Run Windows Defender Offline.

Windows Defender Offline can help remove such hard to find malicious and potentially unwanted programs using definitions that recognize threats. Definitions are files that provide an encyclopedia of potential software threats. Follow the steps given in the link here. Download the appropriate file depending upon the bit version of your computer.

What is Windows Defender Offline?

Important: While scanning the hard drive if any bad sectors are found, the scanner tries to repair that sector, any data available on that might be lost.
Method 3: Create a new user account and then check for the issue.
Follow the steps given jhere to create another user account. After you have created new account check for the issue and follow the steps given here to transfer the settings of the old account.

The steps given here are valid only if your computer is not on Domain or Workgroup.


a)       Press Windows W + X Key. Click on Control Panel.

b)      Under the View tab unchecked Hide protected operating system files and Hide extensions for known file types.

c)       Go to the location


          C: can be different according to the drive, where you have installed Windows 8.

d)    Copy all files except three files :


        If you cannot find the last file then there will be two log file with .LOG1 and .LOG2 extensions.

e)    Go to C:\Users\(New-User-Profile-name)\

f)     Paste all those copied files here.

g)    Now delete the old profile. You have successfully transferred all information and settings of the corrupted profile to the newly created User Profile.

Write to us if you still face any issues. We will assist you further.

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