windows 8 blue screen

ever since I upgraded to windows 8 I have been getting bluescreen

the minidump file I got from the latest bluescreen..it says the problem is with ntoskrnl.exe but without any further explanation

https://skydrive.live.com/redir?resid=FC2D14D9CD88EC25!409&authkey=!AOCUtrM99SsqcFc

thanks in advance

Hi Koundinya,

 

Thank you for contacting Microsoft Community Forums.

 

As per the description, you are facing Blue screen issues in Windows 8. I'll surely help you.

 

As per the description, you are facing BSOD issue in the computer and I’ll be glad to assist you on the issue. I definitely understand how inconvenient it would be when things are not working when it’s supposed to be. Thank you for the log file.

 

Blue Screen errors occur when:

 

  1. Windows detects an error it cannot recover from without losing data.
  2. Windows detects that critical OS data has become corrupted.
  3. Windows detects that hardware has failed in a non-recoverable fashion.

 

Please follow the methods to fix the issue:

 

Method 1: Let’s perform SFC Scan on the computer and check for any missing or corrupted system files.

 

a. Press “Windows Key + Q” to open Charms Bar.

b. Type “cmd”without quotes in the search box.

c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.

d. Type ‘sfc /scannow’ without quotes and hit enter.

 

Method 2: Run Microsoft Safety Scanner to check any Virus infections:

 

Microsoft Safety Scanner

http://www.microsoft.com/security/scanner/en-us/default.aspx

 

Note: If any infections are detected during the scan, there might be a chance of data loss as the infected files will be deleted.

 

Method 3: Update the system BIOS to the latest available revision. Visit Manufacturers website.

 

Method 4: Uninstall any recently installed programs

 

a. Type Programs and features on the start screen

b. Select the programand uninstall

c. Restart the computer

 

Method 5: Roll-back any recently installed drivers.

 

a. Type Device manager on the start screen and select “Settings”,

b. Right click on the driver and select update,

c. To roll back, select “Properties” and “Rollback driver”

d. Restart the computer.

 

Method 6: Run diagnostics on the computer's memory.

 

a. Type Memory diagnostic on the start screen and settings.

b. Select Diagnose memory problems in the computer and select restart.

 

Do let us know if you have any other queries pertaining to Windows in the future. We will be happy to help. We, at Microsoft strive towards excellence and provide our customers with the best support

 

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Last updated March 24, 2018 Views 60 Applies to: