Windows 8 (64 bit) - BSOD "System Service Exception"

Hi,

I've been using Windows 8 for about six months, and I've been loving it up until recently. I've started experiencing the infamous "Blue Screen of Death" (BSOD) for a System Service Exception. (Cute that the Windows 8 version has a sad face!) I seem to get this error on a daily basis, though I haven't noted any pattern to it. (e.g., specific programs' causing it) Can someone help me get to the bottom of this?

I've already followed all of the steps outlined in this thread: Blue screen (BSOD) in Windows 8. I've ...
  • ... run System File Checker (sfc).
  • ... run Microsoft Safety Scanner (and a full scan in Windows Defender). 
  • ... uninstalled recently installed apps.
  • ... not updated my BIOS, because there was no update.
  • ... run the Memory diagnostic program.
  • ... rolled back any recently installed drivers, and
  • ... tried looking at Problem Reports and Solutions, but it didn't have anything relevant.
That thread was really quite fantastic. I'd never heard of a few of those suggestions. Unfortunately, none of it seems to have worked, and I'm still running into the error every day. Per the final suggestion in that thread, I'm including the contents of my "minidump" folder, which I hope will be useful in diagnosing my problem.

Thanks!
Andy Schmidt

Minidump files: http://sdrv.ms/Zcr9vB

And my Specs, if needed:
Windows 8 Pro (64 bit)
Acer Aspire One: 722 model netbook
AMD Dual-Core Processor C60, 4 GB RAM

Answer
Answer
Also, in addition to installing the update referred to by Ronnie Vernon, try running the following tool from AMD to try to obtain the most recent graphics driver.

 

http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

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Hi

 

Go to the following link:

 

A microcode update is available for Windows 8-based computers that use AMD processors:
http://support.microsoft.com/kb/2818604

 

Scroll down and click the FIXIT icon to download the update.

 

Go to the Downloads folder.

 

Right click the MicrosoftFixit20086.mini.diagcab file and select Properties.

 

Click the Unblock Button at the bottom of the dialog and select OK.

 

Double Click the file to install the update and follow the instructions.

 

Test and let us know the results.

 


Regards

 

 

MVP 1999 - Present
Windows Insider MVP

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Last updated March 24, 2018 Views 1,107 Applies to: