windos 8 shutting down often with code (system_serice_exceptions

windos 8 shutting down often with code (system_service_exceptions )

Toshiba computer only 2 days old .

I had to reset computer to factory settings .Does anyone know if there is another option to fix this .

Hi Pat,

Thank you for posting your query on Microsoft Community.

 

As per the description you have given, I understand that your computer shuts down frequently.

 

In order to assist you better please provide information on these questions:

1.      Are you able to boot to normal mode after receiving the error message?

2.      Have you made any recent software or hardware changes on the system?

3.      What is the make and model of computer?

 

I would like you to try out few methods to resolve the issue:

 

Method 1:

 

If you are unable to boot in normal mode, let’s perform an automatic repair booting from the Windows installation disc and check if that helps.

 

a. Insert the installation DVD or USB and boot Windows 8 from it.

b. In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.

c. Click on ‘Repair your computer’ and select ‘Troubleshoot’.

d. Click on ‘Advanced options’ and select ‘Automatic Repair’ and select the operating system.

 

Method 2: Check if the issue occurs in safe mode:

 

Follow the link given to go into safe mode:

http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode

 

If the issue does not persist in safe mode perform clean boot.

 

Method 3: Clean Boot:

 

Perform clean boot to identify if any 3rd party service is causing this issue:

http://support.microsoft.com/kb/929135

 

Note: After performing the troubleshooting steps in clean boot, follow Step 3 from the link to start the computer to Normal start up mode.

 

You may also upload dump files by following the steps from the link:

 

Use Sky Drive to upload the collected files:

 

If you need any further assistance, please reply and we will be happy to help you.

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The computer is a laptop Toshiba C850D . It will boot to normal after error,i will lose wifi .

I downloaded movies from a paid web site called yaboon.com

Windows would not play the hq 1080 0r 720 movies ,so I did download a video player app this app would play movies without sound. I have uninstalled this app

My wife downloaded a game called dream day wedding , trial version .

I also removed Nortons antivirus and installed Kaparsky after the incident .

 

Did this solve your problem?

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Last updated March 24, 2018 Views 485 Applies to: