why does my new windows 8 computer memory dump on me?

i added more memory to it to make it 8GB Ram. but it was doing that even i take out the 4GB Ram. its there an update they are making to get the new computer to stop doing that. its my first new computer in 6 years or so. and i have to deal with the memory dumps. How can i get it to stop it. i did a system restore and put the memory card back in and it only did it once so far so it cant be the new ram. Please Help me




Thank you for posting your question in Microsoft Community.



From your post it appears that you are facing issues with the RAM installed on your computer.



Please answer these questions for a better understanding.



1. Could you clarify if the 4 GB RAM and 8 GB RAM is working?

2. What is the exact issue?

3. When does the issue occur?

4. What is the make and model of the computer?



Meanwhile I would also suggest you run memory diagnostic on the computer. Follow these steps to run memory diagnostic.

a) Press ‘Windows + W’ key on the keyboard.

b) Type ‘memory diagnostic’ in the search and press enter.

c) Select ‘Restart now and check for problems’ or select‘check for problems the next time I start my computer’ to run the diagnostic.



Get back with the information so that we can help you further.


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Question Info

Last updated February 25, 2019 Views 2,969 Applies to: