upgraided from windows 7 to windows 8 nothing but trouble now its died

windows 8 pro

HPenvy Ultra Book 6-1810sa

Product No b3y54ea

The system updated then hit a error and went on the blue screen i forced it to shut down after waiting a hour .

Cant refresh because Windows is locked

Think i will have to take it in and get windows 8 removed load of rubbish and waste of money

Hi Sunil,

Thank you for posting your query in Microsoft Community.

From the issue description, You are getting blue screen after upgrading from Windows 7 to Windows 8. I will be glad to assist you on the issue.

What is the exact and complete error message you get?

This issue might occur due to hardware or software incompatibility. I would suggest you to try the following Methods.

Method 1: Disconnect all the external devices except mouse and keyboard and check if you are able to boot to the desktop.

Method 2: If you are unable to boot to the Desktop, perform startup repair using Windows 8 DVD.

a. Boot from the Windows 8 DVD.
b. Once you get the welcome screen of installation with the option “Install now”
c. Click on Repair your computer
d. On the next page click on Advanced Options
e. Now click on Troubleshoot
f. Click on Startup repair and follow the on screen instructions


Method 3: Perform system restore to previous working date.

a. Boot from the Windows 8 DVD.
b. Once you get the welcome screen of installation with the option “Install now”
c. Click on Repair your computer
d. On the next page click on Advanced Options
e. Select System Restore and check you can start the computer.

System Restore disclaimer: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed.

Hope this helps! Let us know if you have any issues with Windows in future.

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Question Info


Last updated March 24, 2018 Views 43 Applies to: