Runnng Windows 8 on a new Dell laptop, complete failure, will not repair, will not restore, will not reinstall windows 8 from system image. out of ideas.

Trying not to reformat since I need some data on the hard drive
Answer
Answer

Hi,


I understand that you are unable to restore and refresh your Windows 8 computer.


1. Are you getting any error message?
2. Is the computer able to boot to the desktop?
3. What is the model of the Dell laptop?

4. Why are you trying to do a repair, reinstall or perform a system restore?

5. Do you have any problems with the computer
4. Have you made any recent changes to the computer?

 

I suggest you to follow the steps mentioned below and check if it helps.


If you are not able to boot the computer then you should require a Windows 8 DVD or the USB to fix the issue.

If you don’t have a Windows 8 DVD, you can refer to the article mentioned below to know how to create a bootable USB for Windows 8.

How to create installation media for a PC refresh or reset


http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

 

Method 1:

 

Disconnect all the external devices (printers, scanner, USB (universal serial bus) drives, etc...) Except mouse and the keyboard and then boot up. If this corrects the issue then add the devices back one at a time until you discover the piece of hardware causing the issue. Then get any updated drivers\software for the device.

 

Method 2: I would suggest you to try booting the computer in Safe mode and check.

 

Follow these steps to boot the computer in safe mode.

 

Step 1: Safe Mode with DVD

 

Let’s boot from the Windows 8 DVD and login in Safe Mode.

a) Boot from Windows 8 DVD.
b) After you see a Choose an Option, click on ‘Troubleshoot’.
c) Now click on ‘Advanced Options’ and then on ‘Windows Startup Settings’.
d) Use your arrow keys to go to ‘Safe Mode’ and hit Enter.

 

If you are able to boot into safe mode, try performing a clean boot.

 

Step 2: Perform Clean Boot.

 

To help troubleshoot error messages and other issues, you can start Windows 8 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

http://support.microsoft.com/kb/929135

 

Important: Reset the computer to start to normal startup.
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ window type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.

 

Method 3:

 

I would suggest you to perform a startup repair using

 

Windows 8 bootable DVD or USB drive and check if that helps.
a) Insert the installation DVD or USB and boot Windows 8 from it.
b) In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
c) Click on ‘Repair your computer’ and select ‘Troubleshoot’.
d) Click on ‘Advanced options’ and select ‘Automatic Repair’ and select the operating system.

 

If the issue still persists you can contact the Dell technical support .

Contact Technical Support

http://support.dell.com/support/topics/global.aspx/support/dellcare/contact_technical_support?s=dhs&DoNotRedirect=y


Please reply with the required information if the issue persists.

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Last updated March 24, 2018 Views 747 Applies to: