Internet Explorer stopped working on Windows 8 Desktop

Since the last Windows update, Internet Explorer stopped working on the Desktop in Windows 8. Still works fine on the Start page but on Desktop won't do a thing. It opens the "perimeter," i.e. taskbar and tabs, but then just sits there with a blank white screen. No errors, no messages. What gives? And how can I fix it?!! Please!

Hi Jane,


1. Did you make any changes to the computer prior to the issue?

2. Does the issue occur with every website?


Method 1: Run Internet Explorer Performance Troubleshooter.

The Internet Explorer Performance Troubleshooter is an automated tool which will check for any performance issues which are common with the Internet Explorer on the computer and provides the details on how to fix them. Follow these steps and run the troubleshooter.

a) Press “Windows Logo” + “W” keys from the keyboard.

b) Type “Troubleshooting” in the search bar and press “Enter”.

c) In the “Troubleshooting” window, click on “View All” on the left pane.

d) Click on “Internet Explorer Performance”.

e) Click on “Advanced” and then click on “Run as Administrator”.

f) Click “Next” and follow the on-screen instructions to complete the troubleshooting process.



Method 2: Check if the Add-on is causing the issue.

Let’s check if the Add-ons are causing the issue. For this try the following:

a) Press the “Win Logo Key” + “R”

b) Type: iexplore.exe –extoff

This will open the Internet Explorer with all the Add-on disabled. So now, try to access the web pages that caused the Internet Explorer to crash. If you are able to access those web pages without any issues, then you may check which browser add-on has caused this issue by referring the article: “Manage add-ons in Internet Explorer” from this link:


Method 3:

Some websites might appear blank or might not display correctly in Internet Explorer. For example, portions of a webpage might be missing, or colors and text might be incorrect. Some pages might not display at all. If a portion of a page is blank or doesn't display correctly, then follow the instructions given under the article: “Why are webpages blank or displaying incorrectly?” from this link:


Hope this resolves the issue. If the issue persists, you can write to us and we will be glad to assist you further.


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Last updated June 22, 2018 Views 1,732 Applies to:

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