i cant reset or refresh my windows 8 pro

I tried to refresh my desktop with windows 8 pro 64 bit which I upgraded from windows 7 through a retail dvd

then it said some files were missing insert installation or recovery media

I inserted the 64 bit dvd

then it said verifying

than it said that the media inserted is not valid

I cant either  refresh by booting through the dvd please help I could reinstall windows 8

 

Question Info


Last updated January 6, 2019 Views 10,782 Applies to:
Hi Ishaan,
 
Welcome to Microsoft Community and we are glad to help you.
 
From the description of this issue, it looks like you are unable to perform Refresh or Reset on the computer as it gives an error message showing that some of the files are missing and prompts to use installation media.
 
Even after using installation media, you get an error message showing that the media is not valid after the verification process.
 
I would ask few questions to gather some information on this issue:
 
1) How did you tried to perform Refresh on the computer before using the Windows 8 installation media?
2) Did you buy Windows 8 DVD from Microsoft store?
3) Did you make any changes to the computer prior to this issue?
4) Are you able to boot to the desktop screen?
5) What is the exact error message that you are getting when
you try to perform a system Refresh without the installation media?
 

I would suggest you to download Windows 8 from the Microsoft Store online and burn it to an installation media.
 
In response to this issue, let’s try some methods:
 
Method 1:
 
You may download Windows 8 using the link: You may use the same credentials to download Windows 8 which you had used to buy the Windows 8 DVD:
 
 
For reference, you may refer to the link:
 
 
After downloading Windows 8, you may burn it into an installation media to boot into the computer and then perform Refresh or Reset on the computer using the same DVD.
 
You may refer to the link:
 
 
After burning process gets completed, you may refer to the steps to perform System Refresh on the computer using Windows 8 installation DVD:
 
Boot to Recovery Environment with Windows 8 installation media.

Please follow the steps given below:
 
a) Insert the Windows 8 installation DVD in the DVD ROM and restart your computer.
b) After you boot your computer using Windows DVD or System Repair Disc, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
c) Select the correct time and Keyboard type.
d) Click Repair your computer in the lower left corner.
e) Select Troubleshoot from Choose an option screen.
f) Click on Refresh your PC option.
g) Follow the onscreen instruction to perform Refresh on the computer.
 

Method 2:

 
If you are able to boot to the computer, I would suggest you to perform a system Refresh by referring to the following link:
 
Follow the section “Refresh your PC without affecting your files”:
 
Note: The apps that came with your PC or you installed from Windows Store will be reinstalled, but any apps you installed from other websites and DVDs will be removed. Windows puts a list of the removed apps on your desktop after refreshing your PC.

 
 
Please let us know about the status of this issue with the necessary information if the issue still persists.

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I am giving all the answers you listed

Answer 1 ) In the charms bar I clicked settings then change pc settings and then in general clicked refresh

Answer 2 ) I bought the DVD locally

Answer 3 ) I  didn't make any changes

Answer 4 ) yes I am able to boot to the desktop screen 

Answer 5 )it says that some files are missing please insert the installation media

I did boot from the disc and went to the refresh option there also it said that please insert the media

and also I had successfully performed a  refresh and a reset before

 and also the dvd I bought is 100% genuine as it matches everything stated here=> http://www.microsoft.com/en-us/howtotell/Software.aspx#Packaging

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I'm with you Ishaan !!

I've got exactly the same problem, but when I ask what I think is a fairly simple question I get complicated questions back that have nothing to do with my original problem......frustrating

good luck

Brett

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I have similar issue, but I believe my issue is caused by the fact that I added a key to activate Windows Media Center, and also that when I upgraded from windows 7 ultimate, windows 8 failed to upgrade the recovery partition, which means that the files needed for automatic repair, refresh and reset are missing. this is the hidden partition that contains the same files that are used when you make a windows recovery cd. it contains thing like access to the cmd prompt, startup repair, and access to system restore, etc. currently, my system boots from c:\ not from the hidden "system" (partition type 27) partition. . when the system boots it boots it should boot to the "system" partition and if no user requests 'repairs' (f8 key) then boot is handed of to the C:\ drive. this was how it worked under 7 and should be the same for windows 8.

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Thank you Cybot, I have a similar issue, however your answer is just slightly above my head.  On Disk 0, I have a Hidden 350 MB NTFS System Reserved Partition - Healthy (System, Active Partition). I have no Idea how to tell if it is a type 27 partition or not.

I know the partition was created when I created the my latest install ( because I couldn't do a reset or refresh) but how can I use this information to proceed?

Any help would be appreciated!

Thank you!

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well, I suppose the easiest way would to drop to an admin command prompt and run the diskpart command following with these commands

sel dis 0

list par

[at this point you should see a list of partitions on disk 0, take note of the number assigned to the hidden system reserved partition. it should be 1, it might not be]

sel par 1 [or what ever number is appropriate]

set id=07 override

assign [this should give the exposed partition a drive letter]

exit


look in explorer to see what new drive letter has shown up, now go back to the dos prompt and type the drive letter in the following format [in my case exposed partition was G]

G:\

dir /a

my directory listing looks like this, you should see something very similar;


 Volume in drive G is System
 Volume Serial Number is A2EC-02DC

 Directory of G:\

06/12/2013  04:00 PM    <DIR>          $RECYCLE.BIN
07/10/2013  09:10 AM    <DIR>          Boot
06/15/2013  08:37 PM           425,676 bootmgr
09/20/2012  02:31 AM         1,350,888 bootmgr.efi
06/15/2013  08:37 PM                 1 BOOTNXT
06/28/2013  05:36 PM             8,192 BOOTSECT.BAK
06/12/2013  08:33 PM    <DIR>          Diskeeper
06/07/2013  02:51 AM    <DIR>          efi
06/28/2013  07:18 PM    <DIR>          Recovery
07/11/2013  11:58 AM    <DIR>          sources
07/10/2013  08:29 AM    <DIR>          System Volume Infor
06/12/2013  07:15 PM    <DIR>          Temp
02/17/2013  03:50 PM               189 WinREPartition.ini



there should be a install.wim in the sources directory, and a these files;

boot.sdi
ReAgent.xml
Winre.wim

in the \Recovery\WindowsRE directory.


let me know how things turn out upto this point

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