DRIVER_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys) - Windows 8

I am constantly getting an error " Your system has crashed, and needs to restart - DRIVER_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys)" . How do I resolve this? I am using Windows 8.


Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check was D1 CAUSE tcpip.sys which is a Windows component which means something
else drove it into Fault.

BugCheck D1, {3c, 2, 1, fffff88001c6d575}

Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+2a5 )
SYMBOL_NAME:  tcpip!TcpBeginTcbSend+2a5

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  tcpip.sys



FAILURE_BUCKET_ID:  AV_tcpip!TcpBeginTcbSend

BUCKET_ID:  AV_tcpip!TcpBeginTcbSend

1. Check with Samsung Support, their on-line documentation, and drivers. Update the BIOS,
low level chipset drivers, and the major on-board and separate device drivers. Especially
update the network drivers - WiFi (Wireless) and NIC (Wired). Run DriverView - set VIEW
to Hide Microsoft drivers - update those without Dump in their names (see driver update
methods in the previously posted troubleshooter).

BiosVersion = P03RAQ
BiosReleaseDate = 09/19/2012  <- check for updates to the BIOS, low level chipset drivers,
and the major on-board and separate device drivers.
SystemManufacturer = SAMSUNG ELECTRONICS CO., LTD.
SystemProductName = 300E4C/300E5C/300E7C
SystemFamily = ChiefRiver System
SystemVersion = 0.1
SystemSKU = System SKUNumber
BaseBoardManufacturer = SAMSUNG ELECTRONICS CO., LTD.
BaseBoardProduct = NP300E5C-A0AIN
BaseBoardVersion = FAB1

Samsung - Support - click the "Laptops", "All in one", or other appropriate link

Samsung - Visit Your Country Site


2. AVG may be involved so you may need to uninstall it and then run the AVG Removal Utility
to prevent trouble causing remnants. Use Windows Defender which in Windows 8 is a full
featured antivirus based on MSE.

AVG Removal Tool

List of anti-malware program cleanup/uninstall tools

Uninstallers (removal tools) for common antivirus software 


3. Use ALL the other methods in the previously posted troubleshooter.


4. AFTER using all the methods IF the issue continues then run Driver Verifier to see if it can
indicate a CAUSE (see Driver Verifier methods in the previously posted troubleshooter).

Hope this helps.

Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Question Info

Last updated April 24, 2020 Views 7,790 Applies to: