DRIVER_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys) - Windows 8

I am constantly getting an error " Your system has crashed, and needs to restart - DRIVER_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys)" . How do I resolve this? I am using Windows 8.
Answer
Answer

Hi,

Results verified by WinDBG, DumpCHK, and BlueScreenView.

The Bug_Check was D1 CAUSE tcpip.sys which is a Windows component which means something
else drove it into Fault.

BugCheck D1, {3c, 2, 1, fffff88001c6d575}

Probably caused by : tcpip.sys ( tcpip!TcpBeginTcbSend+2a5 )
SYMBOL_NAME:  tcpip!TcpBeginTcbSend+2a5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tcpip

IMAGE_NAME:  tcpip.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  51303549

BUCKET_ID_FUNC_OFFSET:  2a5

FAILURE_BUCKET_ID:  AV_tcpip!TcpBeginTcbSend

BUCKET_ID:  AV_tcpip!TcpBeginTcbSend

1. Check with Samsung Support, their on-line documentation, and drivers. Update the BIOS,
low level chipset drivers, and the major on-board and separate device drivers. Especially
update the network drivers - WiFi (Wireless) and NIC (Wired). Run DriverView - set VIEW
to Hide Microsoft drivers - update those without Dump in their names (see driver update
methods in the previously posted troubleshooter).

BiosVersion = P03RAQ
BiosReleaseDate = 09/19/2012  <- check for updates to the BIOS, low level chipset drivers,
and the major on-board and separate device drivers.
SystemManufacturer = SAMSUNG ELECTRONICS CO., LTD.
SystemProductName = 300E4C/300E5C/300E7C
SystemFamily = ChiefRiver System
SystemVersion = 0.1
SystemSKU = System SKUNumber
BaseBoardManufacturer = SAMSUNG ELECTRONICS CO., LTD.
BaseBoardProduct = NP300E5C-A0AIN
BaseBoardVersion = FAB1

Samsung - Support - click the "Laptops", "All in one", or other appropriate link
http://www.samsung.com/us/support/main/supportMain.do

Samsung - Visit Your Country Site
http://www.samsung.com/us/common/visitcountrysite.html

----------

2. AVG may be involved so you may need to uninstall it and then run the AVG Removal Utility
to prevent trouble causing remnants. Use Windows Defender which in Windows 8 is a full
featured antivirus based on MSE.

AVG Removal Tool
http://www.avg.com/us-en/utilities

List of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/forum/protect_start/list-of-anti-malware-program-cleanupuninstall/407bf6da-c05d-4546-8788-0aa4c25a1f91

Uninstallers (removal tools) for common antivirus software
http://kb.eset.com/esetkb/index?page=content&id=SOLN146 

----------

3. Use ALL the other methods in the previously posted troubleshooter.

----------

4. AFTER using all the methods IF the issue continues then run Driver Verifier to see if it can
indicate a CAUSE (see Driver Verifier methods in the previously posted troubleshooter).

Hope this helps.


Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle <- Mark Twain said it right!

Rob Brown - Microsoft MVP - Windows Insider MVP 2016 - current
Microsoft MVP Windows and Devices for IT 2009 - 2020

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Last updated April 24, 2020 Views 7,790 Applies to: