Driver Power State Failure - Kernel-Power event 41 task category 63 critical error WIN 8

Hello.
I have a Lenovo ideapad U310 for 3 months.
the last 2 weeks I'm getting a driver power state failure freeze EVERY time the laptop goes to sleep mode.
Did not find a solution yet. PLEASE HELP!!!
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We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
 *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
Link for how to  upload below.
http://www.wikihow.com/Use-SkyDrive

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
System specs are extremely useful so please include whatever you know.
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
 *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
Link for how to  upload below.
http://www.wikihow.com/Use-SkyDrive

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

Please also run MSinfo32 and upload the output as well.
To run MSinfo32 please go to start>run>MSinfo32
Go to "file" "save" and upload the saved file with the DMPS
System specs are extremely useful so please include whatever you know.

Sorry for the late reply.
Here are the dump files and MSinfo32 - https://skydrive.live.com/?cid=137412D6A161857D&id=137412D6A161857D%21105

Thanks!

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DH

These were virtually all Related to iaStorA.sys Intel Matrix Storage Manager driver from Intel Corp as indicated by Auggy in the last thread.  If you have an SSD you should update the firmware.  If you dont it is either the driver or the controller.


Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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ZigZag

Please explain. what is SSD? (I think it has something to do with the hard drive..?).
How do I update the firmware?
what is my next move?

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DH

An SSD=Solid State Drive which is a type of HD that has no moving parts.  IF you give us your system specs (make, model, etc) we can tell you if you have one.  Chances are if you dont know what it is you dont have one.

If this is yours it does not appear to have one,

http://www.cnet.com/laptops/lenovo-ideapad-u310-summer/4507-3121_7-35332352.html
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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DH

It doesnt look like you have a SSD.  Have you re-installed the newest iastor.sys driver?
Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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I don't know. I do I do so?

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DH

I would go to Lenovo, find the correct driver for your device, download it and double click it to install it.


Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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if by iastor.sys you mean intel rapid storage technology driver, I've looked it up on Lenovo, downloaded and installed. still no solution. the pc still freezes.

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Last updated February 17, 2019 Views 1,910 Applies to: