Question

Q: BSOD problem WIN 8

Hello,

I am having some problems with computer crushing, brand new laptop as we speak, 1,5 month old. Can anyone help me please?

Here is link to minidump files: (please check the recent ones)

https://onedrive.live.com/redir?resid=BCACB7CB927A509D%21115

Regards,

Noster_

Answer

A:

Hi,

UNEXPECTED_KERNEL_MODE_TRAP (7f)

This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.

0: kd> k
Child-SP          RetAddr           Call Site
fffff803`72401d28 fffff803`6ff65ae9 nt!KeBugCheckEx
fffff803`72401d30 fffff803`6ff63bf4 nt!KiBugCheckDispatch+0x69
fffff803`72401e70 fffff801`f40136f2 nt!KiDoubleFaultAbort+0xb4
ffffd001`adbaa000 fffff801`f405faa0 mfefirek+0x136f2
ffffd001`adbaa008 fffff801`f405faa0 mfefirek+0x5faa0
ffffd001`adbaa010 fffff801`f405faa0 mfefirek+0x5faa0
ffffd001`adbaa018 fffff801`f405faa0 mfefirek+0x5faa0
ffffd001`adbaa020 fffff801`f405faa0 mfefirek+0x5faa0
ffffd001`adbaa028 fffff801`f405faa0 mfefirek+0x5faa0
ffffd001`adbaa030 fffff801`f405faa0 mfefirek+0x5faa0
ffffd001`adbaa038 fffff801`f405faa0 mfefirek+0x5faa0
ffffd001`adbaa040 fffff801`f405faa0 mfefirek+0x5faa0
ffffd001`adbaa048 fffff801`f405faa0 mfefirek+0x5faa0
ffffd001`adbaa050 fffff801`f405faa0 mfefirek+0x5faa0
ffffd001`adbaa058 fffff801`f405faa0 mfefirek+0x5faa0

mfefirek.sys is the McAfee driver, and it appears to be in a huge loop.

--------------------------

Remove and replace McAfee with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

McAfee removal - http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Windows Defender (how to turn on after removal) - http://www.eightforums.com/tutorials/21962-windows-defender-turn-off-windows-8-a.html

Regards,

Patrick

Debugger/Reverse Engineer.

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Views: 23 Last updated: March 24, 2018 Applies to: