After running windows update for windows 8 on my laptop got stuck in a boot loop.

After running windows update my laptop got stuck in a boot loop, when I try to repair using windows 8 cd
I receive a error that it wasn't able to fix it.

Hi Maurice,

 

Welcome to the Microsoft Community.

 

Based on the information, you are unable to boot in normal mode after performing Windows updates.

It would be helpful if you could reply to the questions to assist you further.

1. Which Windows updates did you try to install?

2. Do you receive any error codes or messages when stuck in boot loop?

3. What is the exact message you receive when you perform Repair?

 

Let’s try the following steps and check if it helps:

You may try to boot using Windows 8 DVD and try performing a System restore from system recovery options.

a. Insert the installation DVD or USB and boot Windows 8 from it.

b. In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and Tap or click on ‘next’.

c. Tap or click on Repair your computer.

d. Tap or click on Troubleshoot and then select Advanced Options.

e. Tap or click System Restore. The PC will reboot to System Restore. Select your account to continue.

f. From the System Restore page, tap or click Next.

g. If you are prompted to specify which disk to restore, select the hard disk, and then tap or click Next.

For further information, refer to the article:

Windows Update hangs when downloading or installing updates

Note: The above mentioned article contains steps to perform Refresh your PC. Performing a Refresh your PC will restore the current Windows installation to the version of the installation. This also requires the installation of all updates that are not included on the installation. Apps you installed from disc or websites will be removed. There will be a list of removed apps saved on your desktop.

 

If System Restore fails, you may also try performing Refresh your PC booting from the Windows 8 disc and check if it helps.

You may also refer to the article and check if it helps.

Troubleshoot problems with installing updates

 

Hope it helps.

 

Post back with the results of the troubleshooting steps provided. If you need any assistance regarding Windows let us know and we will be happy to help.

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I have exactly the same scenario.  Update and restart.  Bootloop.  No idea what the update was.

Also, I downloaded Windows 8, so I have no recovery disk.  What can I do in this situation?

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I've the same issue. Here is what I can see on Windows/CBS/cbs.log

013-02-19 22:38:26, Info                  CBS    TI: --- Initializing Trusted Installer ---
2013-02-19 22:38:26, Info                  CBS    TI: Last boot time: 2013-02-19 22:26:35.485
2013-02-19 22:38:26, Info                  CBS    Starting TrustedInstaller initialization.
2013-02-19 22:38:26, Info                  CBS    Ending TrustedInstaller initialization.
2013-02-19 22:38:26, Info                  CBS    Starting the TrustedInstaller main loop.
2013-02-19 22:38:26, Info                  CBS    TrustedInstaller service starts successfully.
2013-02-19 22:38:26, Info                  CBS    No startup processing required, TrustedInstaller service was not set as autostart
2013-02-19 22:38:26, Info                  CBS    Startup processing thread terminated normally
2013-02-19 22:38:26, Info                  CBS    Starting TiWorker initialization.
2013-02-19 22:38:26, Info                  CBS    Ending TiWorker initialization.
2013-02-19 22:38:26, Info                  CBS    Starting the TiWorker main loop.
2013-02-19 22:38:26, Info                  CBS    TiWorker starts successfully.
2013-02-19 22:38:26, Info                  CBS    Universal Time is: 2013-02-19 21:38:26.221
2013-02-19 22:38:26, Info                  CBS    Loaded Servicing Stack v6.2.9200.16455 with Core: C:\WINDOWS\winsxs\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.2.9200.16455_none_624a7aa150f57306\cbscore.dll
2013-02-19 22:38:26, Info                  CSI    00000001@2013/2/19:21:38:26.223 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fff1c25281 @0x7fffeff91b6 @0x7fffefb425c @0x7f62ceccfa7 @0x7f62cecd720 @0x7f8116d2005)
2013-02-19 22:38:26, Info                  CSI    00000002@2013/2/19:21:38:26.228 WcpInitialize (wcp.dll version 0.0.0.6) called (stack @0x7fff1c25281 @0x7ffff053a0c @0x7ffff016e39 @0x7fffefb43cf @0x7f62ceccfa7 @0x7f62cecd720)
2013-02-19 22:38:26, Info                  CBS    SQM: Initializing online with Windows opt-in: False
2013-02-19 22:38:26, Info                  CBS    SQM: Cleaning up report files older than 10 days.
2013-02-19 22:38:26, Info                  CBS    SQM: Requesting upload of all unsent reports.
2013-02-19 22:38:26, Info                  CBS    SQM: Failed to start upload with file pattern: C:\WINDOWS\servicing\sqm\*_std.sqm, flags: 0x2 [HRESULT = 0x80004005 - E_FAIL]
2013-02-19 22:38:26, Info                  CBS    SQM: Failed to start standard sample upload. [HRESULT = 0x80004005 - E_FAIL]
2013-02-19 22:38:26, Info                  CBS    SQM: Queued 0 file(s) for upload with pattern: C:\WINDOWS\servicing\sqm\*_all.sqm, flags: 0x6
2013-02-19 22:38:26, Info                  CBS    SQM: Warning: Failed to upload all unsent reports. [HRESULT = 0x80004005 - E_FAIL]
2013-02-19 22:38:26, Info                  CBS    NonStart: Set pending store consistency check.
2013-02-19 22:38:26, Info                  CBS    Could not find session: 30280165_835021882 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load persisted information for session: 30280165_835021882 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load session: 30280165_835021882 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Error                 CBS    Failed to load Session:30280165_835021882 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to initialize CBS session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Failed to get worker session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Could not find session: 30280165_1042815912 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load persisted information for session: 30280165_1042815912 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load session: 30280165_1042815912 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Error                 CBS    Failed to load Session:30280165_1042815912 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to initialize CBS session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Failed to get worker session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Could not find session: 30280165_1152172977 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load persisted information for session: 30280165_1152172977 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load session: 30280165_1152172977 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Error                 CBS    Failed to load Session:30280165_1152172977 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to initialize CBS session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Failed to get worker session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Could not find session: 30280165_1251233946 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load persisted information for session: 30280165_1251233946 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load session: 30280165_1251233946 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Error                 CBS    Failed to load Session:30280165_1251233946 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to initialize CBS session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Failed to get worker session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Could not find session: 30280165_1462616010 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load persisted information for session: 30280165_1462616010 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load session: 30280165_1462616010 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Error                 CBS    Failed to load Session:30280165_1462616010 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to initialize CBS session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Failed to get worker session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Could not find session: 30280165_1554968901 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load persisted information for session: 30280165_1554968901 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load session: 30280165_1554968901 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Error                 CBS    Failed to load Session:30280165_1554968901 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to initialize CBS session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Failed to get worker session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Could not find session: 30280165_2860857609 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load persisted information for session: 30280165_2860857609 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to load session: 30280165_2860857609 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Error                 CBS    Failed to load Session:30280165_2860857609 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-02-19 22:38:26, Info                  CBS    Failed to initialize CBS session. [HRESULT = 0x80070490]
2013-02-19 22:38:26, Info                  CBS    Failed to get worker session. [HRESULT = 0x80070490]
2013-02-19 22:40:26, Info                  CBS    Idle processing thread terminated normally
2013-02-19 22:40:26, Info                  CBS    Trusted Installer is shutting down because: SHUTDOWN_REASON_AUTOSTOP
2013-02-19 22:40:26, Info                  CBS    TiWorker signaled for shutdown, going to exit.
2013-02-19 22:40:26, Info                  CBS    Ending the TiWorker main loop.
2013-02-19 22:40:26, Info                  CBS    Starting TiWorker finalization.
2013-02-19 22:40:26, Info                  CBS    Ending the TrustedInstaller main loop.
2013-02-19 22:40:26, Info                  CBS    Starting TrustedInstaller finalization.
2013-02-19 22:40:26, Info                  CBS    Ending TrustedInstaller finalization.
2013-02-19 22:40:26, Info                  CBS    Ending TiWorker finalization.

I hope it helps.

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Interesting.  

I ended up having to do a recovery to Windows 7, then re-installing Windows 8 with my original product key.  Not tragic since I use Skydrive and Google Drive for anything I want to keep but really inconvenient.  

I say "interesting" because even with a clean install - it is still trying and failing to update something.  This happens on every boot up.  The difference this time is I can access the Windows 8 recovery mode and get it to boot.  How can I access the cbs.log and get this output?

Thanks.

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i have similar issue. bcos of this the the laptop gets shut down. can u please help?

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Last updated March 24, 2018 Views 645 Applies to: