Windows 8 login error: "Your PC is offline. Please sign in with the last password used on this PC."

Original Title: HP Pavillion g7

 

Every time I try to sign into my HP Pavillion g7 it says "Your PC is offline Please sign in with the last password used on this PC." I have already reset my password twice because this issue came up while I was at my grandparents' house; my four year old daughter was trying to get onto my computer and she wasn't sure what the password was. So like any four year old, she entered a bunch of numbers and letters without knowing what she was doing. Anyway, she locked my computer. Pleasse help!! All of my school work is on that computer. 

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Hi Rose,

 

1.       Did you try restarting the computer and check if you can login?

2.       Did you try using the old password and check?

3.       Did you check if internet is working?

 

As error message states try using the old password to login and check. Also try restarting the computer and see if you are able to login using both old and new password.

 

We usually receive this error message if we have typed the password incorrectly. We can also get this error message if you login to the computer for the first time after resetting your password online. You may check if the Caps Lock is turned ON while entering the password.

 

Method 1: Disconnect the computer from the Internet

As the first step, I would suggest you to disconnect the computer from the Internet.

Method 2:

Step 1: Enable On-Screen Keyboard from the login screen

From the bottom-left corner of the login screen, click on the “Ease of access” button and then select “On-Screen Keyboard” from that menu.


Step 2: Try the new password using the On-Screen Keyboard and check.

You may first try the new password using the On-Screen Keyboard and check if that works. If that doesn’t work, then try with the old password and check.

 

Hope this helps, if you need further assistance on Windows let us know we will be glad to help.

 

John Rubdy
Forum Moderator | Microsoft Community

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I Tried all the suggested methods neither worked.  what should I do next

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John Rubdy
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Won't let me access to my computer say pc office and enter my new password 

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Last updated May 6, 2021 Views 8,414 Applies to: