What Windows 8 Setting causes error message: 0x80040707 Dll Crash: ISRT.WaitOnDialog message?

I am trying to install Family Tree Maker 2012 Software on a new Windows 8 Pro touch laptop. The install was downloaded as a single exe. 

 

When it is run in the Windows 8 environment, I am getting the following error message on the install: 

 

    Error Number: 0x80040707  Description:  DLL Function Call Crashed:  ISRT._WaitOnDialog

  

    Setup will now terminate

 

I see several messages that it is extracting the cab files and other files.  Then it begins InstallShield Wizard. Next box is this dialog error.   Is this some security setting that is preventing it from reading the temporary folders it extracted to?  Is this some other permissions problem in Windows 8?  It will install fine on a Windows 7 machine!

 

Any information will be appreciated.  

 

Question Info


Last updated March 24, 2018 Views 1,906 Applies to:

Hi,

 

Thank you for posting your question in the Microsoft Community!

 

After going through your issue description, it appears that you have an issue with installing the Family Tree Maker 2012 Software. We need more information to assist further; I would request you to answer the followings.

 

Which antivirus are you using on your computer?

 

Installing might be interrupted by other application on your computer, let’s try the following methods and check the issue status.

 

Method 1:

Keep the computer in a clean boot and check for the issue status.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8.

http://support.microsoft.com/kb/929135

Note: Please go through step 3 of the Kb to keep the computer in normal startup after fixing the issue.

 

Method 2:

Run the fix it from the following link and check the issue status.

Fix problems with programs that can't be installed or uninstalled.

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

Method 3:

You can also try installing Windows 7 compatibility mode.

Making older programs compatible with this version of Windows.

http://windows.microsoft.com/en-GB/windows-8/older-programs-compatible-version-windows

 

 

Hope this information is helpful. Please do let us know if you need further help with Windows.

 

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Thank you for your response to my questions. I was able to resolve the problem by doing a CLEAN Boot as suggested in Method 1.  However, it still required some more tinkering to work.

 

It did present the dialog box asking for serial number.  That was crashing before.  Then It complained that the windows installer service was not running.  Sure enough, it was not running! I did a search for services, opened up the services window and checked on Windows installer -- It was stopped in manual mode.  I started it and then the install completed properly! 

 

I rebooted the machine in normal mode and the software worked and I am good to go!   

 

Again, thanks for your help. 

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Hi,

 

Glad to know that you have resolved the issue. Please do let us know if you need any assistance with Windows.

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