Hi Tadasha,
Unfortunately the issue has escalated.
I cannot log into Windows at all.
current state of affairs is this:
- Cannot log into my user profile. Getting User Profile service failed login, User Profile could not be loaded
- I have activated the in built administrator account but when I log in I get two messages. One a pop up message stating that the Recycle bin is corrupted on the C:\ drive and another in the sys tray saying I've been signed in with the default profile for
the system, please check the event log
- The event logs say:
Error, Windows cannot load the user's profile but has logged you on with the default profile for the system
Warning, Windows cannot copy file \\?\C:\Users\Default to location..... (DETAIL - Access is denied) - I have looked into changing the registry entry for my user profile using the admin. I found it to have .bak on the end. I reset the ref count to 0 and the state to 0 and removed .bak from the end of the key name. I then restarted, same issue. When I
rebooted again and logged into the admin, I am again logged into system account. The registry entry has returned to its .bak state.
- So next I took my laptop down the road to get some data off it before I continued with troubleshooting.
- We looked into the drive and can see all the files are there and the user profile seems intact (but potentially corrupt)
- My feeling is that the issue is not the profile at all though, and that the User Profile Service cannot start because a recent install has messed up access rights to something. Potentially a service that starts on the same profile that is blocking UPS?
The service that comes to mind is the PostGre SQL install I did recently but not sure if this is relevant.
- This issue is also not allowing me to restore to a previous restore point or to the initial Factory Image that came on my Dell Inspiron (Dell Data Safe Recovery). I am met with Error 80070490 (Acess Denied) for all of these (even the options given when
you press shift and restart)
I have successfully completed a "sfc /scannow" in a command prompt running as admin, but was returned that some files could not be fixed.
Then I proceeded to run "Dism /online /cleanup-image /restorehealth". This completed successfully.
No change on restart.
Next I logged in (again as the system account as built in admin failed logon). I created a user from the command prompt and added the user to the Administrators group.
When I restarted, at the login I could see the new username. On login however I was met with the same "User Profile Service failed login" error.
So I logged into the admin (system account) again and was met with a pop up in my sys tray saying restart fix issues. I assumed this was due to the dism or sfc command I ran. The system restarted and began scanning and repairing all the drives.
This seems to complete successfully as the the screen goes blank and the Dell symbol comes up again with the rotating dots. Then the screen goes blank. It hung here for an hour so I did a hard reset. Same thing.
I have the Re-install disk for Windows now and have until tomorrow to try and fix the issue without having to completely re-install.
Any extra help would be grateful!!
Cheers