password prompt missing unalbe to use and windows key commands as suggested in other posts

turned off laptop--windows 8

 

upon turning back on, i have my user id and the word "locked"  no password prompt

 

i tried to go to run via windows button and r

i tried to go to the desktop via windows button and d

 

no other words show up on the screen--just  my id and locked

 

thanks in advance for any help

 

Kathy

 

Question Info


Last updated March 24, 2018 Views 117 Applies to:
Hi Kathy,

Welcome to Microsoft Community.
 
It looks that you can see only the word “Locked” and your user id on the screen after you turn on your laptop with Windows 8.
 
We require more information from you to assist you better with this issue.
 
1) Did you try to enter the password?
2) What happened when you put the password?
3) Were you able to boot to desktop of your laptop earlier without the password prompt?
4) Do you have multiple accounts on your computer?
5) The account to which you are trying to sign in is a Microsoft acount or Local account?
 
Your answers are important to us, please write to us so that we can assist you.

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