Microsoft Account Sign in Error

Hello, 

I am having trouble with my Microsoft Account. When I sign in it does not properly sync my data. It believes I have signed in with my old hotmail account. I renamed this hotmail account over a year ago. But now when I log into my windows 8 computer, and Phone, and surface tablet, it fails to load my mail app, skydrive, app, music and others. It says I need to sign in with my most recent password, which is actually a old one. I have since changed it. It is causing severe errors and will not allow me to properly use my apps, and account. Currently all the above apps say l must log in in a error window and show my old hotmail address that used to be associated with my outlook address. I no longer have this hotmail. It is not a sub-account (alias anymore) I have been asked by moderators on the microsoft account page to contact this forum. It is causing my skydrived desktop app, my skydrive start screen app, and my skydrive app on my windows phone to not log in. I do not want to lose my skydrive storage, and my email name, I either need any trace of my old hotmail account removed from the account or records. or I need my alias count to be reset to zero. So that I may rename my account. then remove my current email address as a alias and in 30 days, I can rename a secondary account to my current address. I have had a Microsoft account for over 10 years. Since your most recent update to oultook.com namely allowing multiple alias sign in, my account has been having problems, where as before, it was fine, I had my outlook address and the new outlook inbox look and feel. But the multiple sign in ability has broken my account. I have been dealing with this for months and the other forum moderators, and their escalation team have not resolved the issue. Reset my alias account to zero, and allow me to rename my accounts, this is possibly the fastest way for me to rectify the account issues, I will be able to remove it, without any one else claiming it, and in 30 days I can rename my second account to my desired address. It too was also a old account that I renamed. But it functions perfectly fine, but is not my desired name for a professional look. Also, even though this email is linked to my skype name, I can not log into skype with my microsoft account, this is another error. 

So to sum up: broken micosoft account = phone skydrive failure, desktop skydrive app failure, windows 8 skydrive app failure, mail app failure, calender failure, and others as well as skype sign in issues, all centered around my microsoft account.

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Your account's primary alias appears on Microsoft devices, such as the Windows 8 PC, Xbox, or phone.

 

https://account.live.com/Names/Manage   << this page shows your primary alias and you can rename it there..   this page also has the sub alias names used on it and you can remove them  or add new ones .... to that primary alias.   

 

The margin on that page allows you to delete the primary..  maybe delete the other alias names before deleting the primary.

~
Microsoft Bob came back after a 20 year makeover, and with a new name. Cortana!

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I already know of this page, that's why I made the reference to them needing to reset my allowed yearly limit for creating/deleting a alias account, it was used up during diagnostics by a Microsoft staff member, they removed a alias, then I had to re-add it, I am not allowed to have any more aliases for one year. The only way to make use of my current name on another email address in less then a year is to rename my current email. When my current email address becomes a secondary account alias, I can remove it. This will stop all emails going to that address from reaching my inbox. however during this 30 day wait period, no one can use this name or claim it from me. Once 30 days is up, I can re-name a completely separate account I have into that desired name. There by securing it from anyone else using it. The likelihood of someone else claiming my address on exactly 30 days from the day I removed it is remote. I do not want to just delete the Microsoft account completely as it would take up to a full year to be able to use this name. Also, I currently have a 25GB skydrive, that I do not want to lose. So the fastest way to test my hypothesis is if a Microsoft Account specialist can reset my alias limit per year, and allow me to do a rename. This will trigger their servers to remove it from the malfunctioning alias, and allow me to reuse it on a completely separate account, much faster then waiting a full year after closing it, and hoping no-one else has claimed it, and it would mean loosing my skydrive account which is grandfathered into the 25Gb limit, I do not want to lose this. All these problems started to occur during that most recent update to outlook.com, namely multi-alias sign in. That is when my account began to malfunction.

 

When signing into the desktop skydrive application it displays an error http://sdrv.ms/ZL4FsE This is the app that can run on windows 7 or the desktop of windows 8. It tells me to sign into skydrive from a browser, yet when I do, it behaves normally and I can log in fine, no error messages. I believe this is due to a problem of my outlook email address being associated with its former name, my old Hotmail address that I renamed into this, then removed months ago. The alias is no longer exists, and can not be signed in with.

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I have a new computer and I thought I could put every in a new Microsoft account in my name but I can,t do that how do I go back to her account

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I have a new computer and I thought I could put every in a new Microsoft account in my name but I can,t do that how do I go back to her account

I have a new computer and I thought I could put every in a new Microsoft account in my name but I can,t do that how do I go back to her account

what do I do now

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Hi Gary,

We want to learn more about your concern. What exactly are you trying to do?

We look forward to your response.

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I can't login after resetting my phone

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its not leting me sign in to my data

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I can't login after resetting my phone

did you resolve this problem?  

I have same issue

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Wont let me log onto xbox live and im really think about to switch over to Ps4 because this keeps happe ing and im getting pissed 

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Sameeeeee

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Last updated September 28, 2020 Views 9,725 Applies to: