Original Title: URGENT help needed, cannot log on to pc, password not recognised
Last week I bought a brand new Asus laptop model K55A. All had been running smoothly with no problems, however when I tried to sign in today (after previously working fine earlier today, then a shutdown, and restart a few hours later) I could not sign in. The message I am getting either says 'your pc is offline, please enter the last password you used on this computer' OR 'That password is incorrect. Make sure you're using the password for your Microsoft account' and then gives the address to visit to reset the password as an option.
I am now on a different pc and have succeeded (after literally hours of trial and error messages on the Microsoft live site!!!!) in resetting my password - obviously successful because I have used it to login to this form. However, when I restart and try to sign in to my own laptop, I just get the same thing. It is not recognising the new password!! As I am the ONLY user on my laptop there is no way for me to get into it at all! Please help. Without it recognising the new password, my brand new laptop is totally useless!!
NB: I am not overly computer savvy so there are a limited number of technical questions I can answer, however the above should give you the gist of the matter, hopefully. Windows 8 is the operating system in question, btw.