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Can't log into windows 8 laptop

I got a dell inspiron 17r laptop with built-in windows 8 and i had no trouble logging in before but now I can't. I reset my password and tried that multiple times, and i reset it again and i still can't log in.

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Hi DarianAbdullah,

 

Glad to get your post on Windows 8 Community.
 
If I understand, you are not able to log in to your laptop.
 
Before I approach to the steps to resolve the issue ,I am in need of certain amount of information from you:
 
1) Did you make any changes prior to this issue?
2) Are you getting any error message while trying to log in?
3) Did you try with the same ID and Password on other computers or Laptops?

I would suggest you follow up with the following link for reference:
 
After going through the troubleshooting steps provided in the
following link , please restart your laptop and then try with the new ID and Password.
 
Please write us back if the issue still persists.

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First of all, thanks a lot for trying to help me :)

And to answer the questions
1) No I just shut my computer off like I would regularly, and I didn't download anything.
2) It's basically just telling me that it's an invalid password, and it tells me that I could just change it if I forgot it, but it seems like it doesn't recognize that I changed the password or something.
3) Yes, I am completely able to log into my Microsoft account on my main computer, but it will not work on my laptop for some reason.

And I tried the link and did the steps once more but the issue still persists.

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I am getting the same error.  I have changed my password three times now....  I have a feeling we are victims of some kind of bug....

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I switched my laptop yesterday at Best Buy and they said that they have no idea why I couldn't log in. This time i'm using a local account instead of a Microsoft account so it doesn't have a password, and I've yet to come across any problems. I wish you good luck to fixing that issue, maybe Microsoft will realize the issue because so many people have the problem.

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I try doing the steps and changing the password but it doesn't work.  What do I do? I need someone who knows what to do.

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I have the same problem, accept i was downloading a game off steam. i reset my laptop and i tried to log on and i couldn't. I then changed my password and it kept saying to incorrect password.

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My buddy just had this issue too.  No changes prior to shutting off his PC.  LIVE account works on other computers. No LIVE account password  changes.  He's now locked out of his computer.

 

This is most def a bug.  Someone needs to fix this.

 

BTW - customer phone support has no option to report it.  It just directs you to resetting your password, which is not the problem.

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My computer just updated to the new window 8.1. My computer has my gmail address as my username which is fine but for the life of me I don't remember my password. I've tried everything. When I follow the steps to reset my password on my phone and iPad it says my gmail address is invalid. I don't have any options on my laptop to select another user, forget password or anything. I either magically come up with the correct password or I can no longer use my laptop. Considering it's still relatively new I'm aggravated and a few more adjectives I will keep to myself. 

Please offer another suggestion than reseting my password cause that clearly doesn't seem to be working for me. 

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Hi Christine,

I would suggest you to contact Microsoft Live ID support to reset the Microsoft account's password. Refer to the link to contact them:

Refer to the section "I need to reset my password"

http://windows.microsoft.com/en-US/windows-live/id-support

Please let us know if you have any other queries on Windows.

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It's beem 2 yrs. But now i'm experiencing the same problem you had. i can't sign in in my laptop..PLEASE Help!!!

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Last updated September 9, 2020 Views 14,822 Applies to: