Can't log in to win 8 because laptop is offline after sleep. Asks for last password but does not recognize it.

That's what the error message says: You are offline, use the last password you entered with.
I only have my hotmail password, and it works on email when login is made from another PC. That was the pass I used so far. I have to stress thohgh that my pc was up and running for a straight week but no other issues.

Pc came with win 7 I upgraded with a win8 dvd.
Answer
Answer

Hi,

 

Thank you for giving us this opportunity to assist you.

 

I see that you can’t login to Windows 8 after the computer wakes up from sleep.

 

Let us work together to resolve this issue.

 

However, we need more information. Please answer these questions.

 

1.     Did you make any changes to the computer prior to this issue?

2.     Are you able to boot to the desktop?

3.     What is the exact error message/code that you receive when this issue occurs?

 

Please reply with the answers.

 

Here’s what you can try:

 

Method 1: Run the Power Troubleshooter.

 

You might be able to solve some problems by running a troubleshooter that will automatically fix some common issues with Power Plans.

 

a.     Press Windows key + W and type Troubleshooting.

b.     Select Troubleshooting and click on System and Security.

c.      Select Power and follow the prompted steps.

 

Check if the issue is resolved.

 

Method 2: Change Power Plans.

 

Refer to the following link to change the power plan to suit your needs.

 

Power plans: Frequently asked questions

http://windows.microsoft.com/en-US/windows-8/power-plans-faq

 

Method 3: Update all the chipset drivers.

 

Go to the manufacturer’s website and install the latest Chipset drivers.

 

Note: Installing the chipset drivers are to be performed at your own risk.

 

 

Please let us know the results.

 

If you have any further questions about Windows, get back to us anytime.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated April 4, 2020 Views 1,283 Applies to: