Can only sign in as a built-in administrator on the computer.

Original Title:    Built-in Administrator



Since I upgraded from Windows 7 Home Edition (already on laptop when purchased from new) to Windows 8 Pro upgrade I am only signed in as Built-in Administrator (only user), yet when I go to change in normal mode or safe mode I am listed as administrator so no option to "Change account type" listing is on offer. Therefore every logon session I am logged on with a temporary account as built-in admin and the next time I logon all previous session work is no more. I also have no apps available to me as before and as built-in admin I am not authorised to open Store app to recover previous apps. This is very annoying and non-productive for me. I have to reload all bookmarks and browser addons for every time I logon afresh !


Hi Nick,


Welcome to the Microsoft Community and we are glad to assist you on this issue.

From the description of the query, you can only log in to the Built-in administrator account and you
are unable to access apps or the Windows 8 app store.

I would like to gather few information on this issue to help you better:

Did you make any changes to the computer prior to this issue?
It could be an issue with the user account that you are currently using on the computer.

Let’s try to create another user account and then login through the new user account.

You can follow the steps:

Step 1:

You can follow the link to create another Microsoft account with same email ID:
“Create a user account

Follow the section “To create a Microsoft account”:
Step 2:

Disable Built Admin account:
a) Log in to the computer using existing new Microsoft account.
b) Press Windows and x key together on your desktop screen.
c) Click on Command Prompt (admin).
d) Type: net user administrator /active: no.
e) Restart the computer.
Restart the computer and login to the new Microsoft account.
Check if the steps have resolved the issue.
Please reply us with the status of this issue.
Feel free to let us know if you have any more queries on user accounts on Windows and we would be more than happy to help you.

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Question Info

Last updated August 10, 2020 Views 2,249 Applies to: