Hi,
Thank you for choosing Windows 8 and thanks for providing us an opportunity to assist you.
From the description, it shows that the option to "Play to" and "Play on Xbox" is greyed out when you try to stream it on the Windows 8 Video App.
I will try to help you to fix the issue with the Windows Video App.
Please follow the instructions and check if it helps.
Method 1: Run the App Troubleshooter.
Run the App Troubleshooter and check if it helps.
a. Press the ‘Windows + W’ key on the keyboard.
b. Type troubleshooter in the search box and then press enter.
c. Select Troubleshooting. Click on view all and select App Troubleshooter.
d. Click next and follow the on-screen instructions.
Method 2: Sync the App license
Please refer to the section “Sync the App license” in this link:
Method 3: Disable Antivirus program and check if it helps
a) Right click on the Antivirus program installed
b) Click on Disable
Important Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable
it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Method 4: Place the computer in clean boot and check if any third party program is the reason
Step 1:
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option (if checked).
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.
Step 2:
Note: After you have finished troubleshooting, follow these steps to boot to normal startup.
a) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’
Hope this information helps.
Please revert for any clarification on this or any Windows issue. We will be glad to assist you.
