Windows 8 Video App - Cannot play because the item's usage rights are no longer valid

I have uninstalled the Windows 8 Video App, rebooted the computer, reinstalled the Windows 8 Video App, rebooted the computer, downloaded content I just purchased (literally a day ago) and I still cannot play anything directly from the Video App.

 

I can stream video from shows I have purchased, but my connection is not the best so downloaded is a preferred method.  Additionally, if I go into the folders through the desktop and double click the show I just downloaded, it will open the Video App and play without issue.

 

This is true for ALL shows that I bought through the Video App store and XBox Video.  I have contacted support and their response was that this is a known issue with usage rights, but I am curious if (a) anyone else on here is having the same issue, and (b) if anyone has got the Video App to work like it should?

 

Thank you ahead of time,

MathemAddicts

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Hi MathemAddicts,

 

Thank you for posting in the Microsoft Community.

 

Sorry to know that you are facing an issue to play videos directly using Video app. It would be helpful if you could reply to these questions to assist you further.

1. What exactly happens when try to play the video directly? Do you receive the usage rights are no longer valid error for all the videos?

2. What type of internet connection are you using?

3. Which support did you contact?

 

Let’s try the following steps and check if it helps to fix the issue.

Method 1:

You may also refer to the Xbox support article and check if it helps to fix the issue.

Troubleshoot Xbox apps on your Windows 8-based PC

Also refer the article: “Can't play because the item's usage rights are corrupt” error when streaming Music

For further information, refer the articles;

Play your videos using the Video app

Stream photos, music, and videos with Play To

 

Method 2:

You may also refer the article and try the steps provided to fix the issue.

What to do if you have problems with an app

 

Method 3:

Check if the Date, time and Time zone is set correct.
Follow the steps to set the date and time:
a. Press Windows key + C on your keyboard to show the Charms bar.
b. Type Date and Time in the charms bar search.
c. Click Change date and time button.
d. Click Apply and Ok to save the date and time.
Note: Click on the Time Zone tab to check the Time Zone.

 

Method 4:

You may turn off Windows Firewall and check if it helps.

Here is an article which provides you more information on Windows firewall.

Windows Firewall from start to finish

Important: You shouldn’t turn off Windows Firewall unless you have another firewall turned on. Turning off Windows Firewall might make your PC (and your network, if you have one) more vulnerable to damage from worms or hackers.

 

Method 5:

Let’s also try performing a clean boot and check if it helps.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8  

Note: Make sure you put the computer back to Normal Startup once you are done with the troubleshooting.

 

Hope this helps to fix the issue.

 

If you need further assistance, please reply and we will be happy to help you.

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Question Info


Last updated March 24, 2018 Views 691 Applies to: