Windows 8 Media Player able to play files Video app can not (h.264 , 3D, Codec)

I have a 3D video file which is encoded in the h.264 format. I have downloaded all the proper codecs needed to play this video.

(H264 - MPEG-4 AVC)

 

I know this because I can open windows media player and see the codec are available and I am able to play this video through windows media player.

 

However when ever I try to play this video through the Windows 8 Video app I get the following message

 

Can't Play

 

Can't play because the item's file format isn't supported. Check the store to see if this item is available there.

 

0xc1010090 (0xc00d36c4)

 

How different is Media Player vs Video App. I would think they are basically the same but it looks like they are not. If this is the case how can you install Codec's for Video App?

 

Thanks

 

Victor

|

Hi Vic,

 

Thank you for posting your question on the Microsoft community forums.

I understand that you are unable to play a video coded in h.264 format in the video app. Let us know if this incorrect. Try the steps and check.

 

Try to uninstall and re-install the app.

 

 

1. From the Start screen, lightly swipe down on Music app

 

2. Touch Uninstall

 

3. Open Store app

 

4. Swipe down from top of screen, and select Your Apps

 

5. From drop down, select Apps not installed on this PC

 

6. Select Music app

 

7. Touch Install

Let us know if need more help.

 

Vinod Archak
Forum Moderator

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Hi,

 

I tried uninstalling both Video and Music app but I get the same error after installing them again and trying to play the video.

 

Is there a way to see which Codec the Video app has installed?

 

anything else I can try?

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Last updated November 14, 2018 Views 1,501 Applies to: