I just spoke with 4 people on the Microsoft support line (on the phone for an hour) and was told it cannot be issued over the phone, it never was issued over the phone, and there was no one else I could talk to.
To say I am upset is an understatement. His direction was to wait until I get it via email. And he could not provide an estimate of time, and confirmed after I asked him 10x who I else I can talk to. He said no one, it is not supported and ALL I can do
is request it via the web site.
-Denis Burke