I have recently installed windows 8 on my PC and I just bought a movie off Microsft store through Xbox video and can't play it! Have I just wasted $6??

Windows 8 installed several days ago
PC Desktop
tried restarting
tried updating apps
tried syncing licenses

I keep getting an error in Xbox video and music:

Can't play.
Try again.  If the problem persists, visit www.xbox.com/support for more info.
More info
Tell Microsoft more about this problem
0xc00d11cd (ox8000ffff)

I can buy movies and music, but i can't stream or play music using this app??  What an earth is going on?

Hopefully someone can help.




I managed to fix the problem by following these steps (as suggested in another thread - which I can no longer find):

go to SEARCH

type in REGEDIT and click on it

press yes when it asks for permission


expand 'SOFTWARE'

expand 'Microsoft'

expand 'Windows'

Expand 'CurrentVersion'

click on 'Audio'

double left click on 'DisableProtectedAudioDG'

change 'Value data' from 1 to 0

press OK

close Registry Editor

Restart PC

It then worked for me!!


Hopefully it works for you!





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Question Info

Last updated December 4, 2020 Views 10,462 Applies to: