Error 0x80070141: device is unreachable.

Hi

My iphone was importing photos perfectly fine until today, when the message came up 'Error 0x8007041: device is unreachable.  It will only import 1 or 2 files at a time.  I've followed a couple of the suggestions on other threads for the same problem, such as checking the device driver is up to date and troubleshooting, but the problem is still there.

Can anyone help?

 

Question Info


Last updated August 10, 2019 Views 7,314 Applies to:
Answer
Answer

Hello Klaire,

Thank you for posting your query on Microsoft Community.

I can understand the problem that you are going through.

To help you suggest steps to resolve the issue, I would appreciate if you could answer the following questions:

  • Are you connecting the phone wirelessly or through USB to the computer?

  • Are you able to upload photos from other devices?

  • Have you tried connecting your iPhone with some other system?

I would suggest you to try following the Methods given below and check if this helps to fix the issue.

Method 1.

 Run the Hardware Troubleshooter

The Hardware Troubleshooter is an automated tool which checks the hardware connected to the computer for any known issues and provides the details on how to fix them. Please click on this link and follow the steps given in it to run this troubleshooter:

Open the Hardware and Devices troubleshooter

If method 1 doesn’t help try method2

Method 2.

Refer: "If the PC can’t find your device" from the link given below and check if it helps.

http://windows.microsoft.com/en-us/windows-8/import-photos-videos

Hope this information is helpful. Please do let us know if you need further assistance with Windows.

Thank you,

Regards,

Ashish Sondhi

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.