"Windows Kernel Power Problem" Event Id 41 and task category 63

Original title:"Kernal Power Problem"
Installed windows 8 on day of launch and since have been getting on average 3-4 crashes per day with the following "Windows Kernel Power Problem" Event Id 41 and task category 63. Any ideas what is causing this?
 

Question Info


Last updated October 2, 2019 Views 19,002 Applies to:
 Hi,

Thank you for posting in Microsoft community! You've reached the right forum for your question. Try the suggestions provided and check if it helps to resolve the issue.

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut down cleanly, a Kernel Power Event 41 message is generated.

Did you check if all the drivers are up to date?
 

Method 1:
First, I would suggest you to follow these steps and run the System maintenance troubleshooter:

a. Press Windows key + W to search Settings.

b. Type “Troubleshoot” without quotes and click on Troubleshooting in the results displayed on the left side of the screen.

c. In the new window, click View all which is towards the left side of the screen.

d. In the list of options, click on System maintenance.

e. Click Next and follow the on-screen instructions.



Method 2:

Step A: Boot the computer in Safe mode and check if the issue persists. Follow these steps to start the computer in safe mode.

a) Press the ‘Windows + C’ key on the keyboard.

b) Click on Settings, More PC settings and then General.

c) Scroll down to Advanced startup, click Restart now.

d) Click on Troubleshoot, Advanced options, Startup Settings.

e) Click Restart, select Enable Safe mode and then press Enter.

Note: Restart the computer to start in normal mode.



Step B:

If the issue does not persists in Safe Mode then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.

Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.



Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.



Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.



Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.



Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.



Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.



Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.
 

If you need further assistance, please reply and we will be happy to help you.

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 Hi,

Thank you for posting in Microsoft community! You've reached the right forum for your question. Try the suggestions provided and check if it helps to resolve the issue.

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut down cleanly, a Kernel Power Event 41 message is generated.

Did you check if all the drivers are up to date?
 

Method 1:
First, I would suggest you to follow these steps and run the System maintenance troubleshooter:

a. Press Windows key + W to search Settings.

b. Type “Troubleshoot” without quotes and click on Troubleshooting in the results displayed on the left side of the screen.

c. In the new window, click View all which is towards the left side of the screen.

d. In the list of options, click on System maintenance.

e. Click Next and follow the on-screen instructions.



Method 2:

Step A: Boot the computer in Safe mode and check if the issue persists. Follow these steps to start the computer in safe mode.

a) Press the ‘Windows + C’ key on the keyboard.

b) Click on Settings, More PC settings and then General.

c) Scroll down to Advanced startup, click Restart now.

d) Click on Troubleshoot, Advanced options, Startup Settings.

e) Click Restart, select Enable Safe mode and then press Enter.

Note: Restart the computer to start in normal mode.



Step B:

If the issue does not persists in Safe Mode then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.

Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.



Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.



Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.



Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.



Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.



Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.



Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.
 

If you need further assistance, please reply and we will be happy to help you.

I found the problem, grace to your method... and by me was the "Power" Service from Microsoft. I found it after several hours of restarting and check and uncheck... Finally I made it. Now works.. Thanks a lot...

Did this solve your problem?

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How satisfied are you with this response?

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 Hi,

Thank you for posting in Microsoft community! You've reached the right forum for your question. Try the suggestions provided and check if it helps to resolve the issue.

The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut down cleanly, a Kernel Power Event 41 message is generated.

Did you check if all the drivers are up to date?
 

Method 1:
First, I would suggest you to follow these steps and run the System maintenance troubleshooter:

a. Press Windows key + W to search Settings.

b. Type “Troubleshoot” without quotes and click on Troubleshooting in the results displayed on the left side of the screen.

c. In the new window, click View all which is towards the left side of the screen.

d. In the list of options, click on System maintenance.

e. Click Next and follow the on-screen instructions.



Method 2:

Step A: Boot the computer in Safe mode and check if the issue persists. Follow these steps to start the computer in safe mode.

a) Press the ‘Windows + C’ key on the keyboard.

b) Click on Settings, More PC settings and then General.

c) Scroll down to Advanced startup, click Restart now.

d) Click on Troubleshoot, Advanced options, Startup Settings.

e) Click Restart, select Enable Safe mode and then press Enter.

Note: Restart the computer to start in normal mode.



Step B:

If the issue does not persists in Safe Mode then perform a clean boot to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. Follow these steps to start the computer in clean boot.

Step 1:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.

d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.

e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.

f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.

g) Click ‘OK’, and then click Restart.



Step 2: Enable half of the services
a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.



Step 3: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.



Step 4: Enable half of the Startup items
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.



Step 5: Determine whether the problem returns
If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.



Step 6: Resolve the problem
After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.



Step 7:

Note: After you have finished troubleshooting, follow these steps to boot to normal startup:

a) Press the ‘Windows + R’ key on the keyboard.

b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.

d) When you are prompted to restart the computer, click ‘Restart’.
 

If you need further assistance, please reply and we will be happy to help you.


I found the problem, grace to your method... and by me was the "Power" Service from Microsoft. I found it after several hours of restarting and check and uncheck... Finally I made it. Now works.. But works because now doesn't go in to the sleep mode at all... So must be something different

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I have  the same issue but I'm completely lost. If you could email me I would really appreciate some assistance !  Contact me at *** Email address is removed for privacy *** 

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Hi Arya

I noticed the Windows Kernel error quite regularly on my laptop, so assume this is one of the issues.  My disk usage also regularly shows as 100 %.  I have restarted in Safe Mode and it is still slow, I started the process you mention here and even when nothing is selected - it is still slow in restarting.  I assume it would not make sense to continue the steps as mentioned?

I have not yet upgraded to Win 8.1 - is there a chance this will solve the problems and should I do this first or could drivers be the problem.  I have previously checked that all my drivers are up to date.

I look forward to hear you advice.  Thanks so much.

Celeste

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