Windows Explorer Crash (fault module is "thumbcache.dll")

Hello,
I have been using Windows 8 Pro for a few months. I am facing an "explorer crash" since when I restricted deleting thumbnail cache for faster folder loading. I did it by adding a "deny" permission(delete subfolders and files, delete) in the security option of the folder C:\Users\User_Name\AppData\Local\Microsoft\Windows\Explorer. This worked fine in my previous Windows 7 Ultimate. But in Window 8 Pro it causing an Explorer Crash as soon as the "ThumbcacheToDelete" folder is created inside the Explorer folder. Report of crash is added below. 

Thank you in advance for any kind of help.

Version=1
EventType=APPCRASH
EventTime=130131609688752465
ReportType=2
Consent=1
UploadTime=130131609827907325
ReportFlags=524288
ReportIdentifier=aed73354-bdf5-11e2-afa5-20107ab0ee57
IntegratorReportIdentifier=aed73353-bdf5-11e2-afa5-20107ab0ee57
NsAppName=Explorer.EXE
Response.BucketId=0d1edd46d40c4b51f0fd72319935be9a
Response.BucketTable=1
Response.LegacyBucketId=-1198270397
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Explorer.EXE
Sig[1].Name=Application Version
Sig[1].Value=6.2.9200.16384
Sig[2].Name=Application Timestamp
Sig[2].Value=50107d1c
Sig[3].Name=Fault Module Name
Sig[3].Value=thumbcache.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.2.9200.16384
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=501080dd
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00020500
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.2.9200.2.0.0.256.103
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=9a7d
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=9a7d793318c7db4f59ae1c9e6c872c40
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=c0b1
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=c0b158dedfaead1438543bacd2dcadff
UI[2]=C:\Windows\Explorer.EXE
LoadedModule[0]=C:\Windows\Explorer.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\msvcrt.dll
LoadedModule[5]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[6]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[7]=C:\Windows\SYSTEM32\powrprof.dll
.
.
.
LoadedModule[245]=C:\Windows\SYSTEM32\NTDSAPI.dll
LoadedModule[246]=C:\Windows\system32\docprop.dll
LoadedModule[247]=C:\Windows\System32\mfmp4srcsnk.dll
LoadedModule[248]=C:\Windows\System32\MFPlat.DLL
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Windows Explorer
AppPath=C:\Windows\Explorer.EXE
NsPartner=windows
NsGroup=windows8
 

Hi Md. Mahfuzur Rahman,

 

In order to provide you with a quick resolution, please reply to these questions:

 

1.       Do you receive any error message or error code?

2.       Are you the administrator of the computer?

3.       Have you made any changes on the computer prior to the issue?

 

Method 1: Run system maintenance troubleshooter and check.

a.       Press Windows Key +R, type Control Panel.

b.      Type troubleshooting in the search bar, click on troubleshooting.

c.       Click on System and Security, click on System Maintenance.

d.      Follow the steps from the wizard to run the troubleshooter.

 

Method 2: If the above method does not help then follow these steps:

 

Step 1: Boot to safe mode and check if the issue persists. Follow the steps to boot to safe mode:

 

a.       Press the ‘Windows + R’ key on the keyboard.

b.      In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c.       Click the ‘Boot’ tab.

d.      Under ‘Boot Options’, select the ‘Safe Boot’ option.

e.       Choose the type of safe mode by selecting one of the options below the Safe boot check box.

f.       Select ‘Minimal’ and click OK and then restart your PC.

 

Step 2: If the issue does not persist in Safe Mode then the issue may be due to some third party Program/application. To determine which program or application is causing the issue, try placing the computer in clean boot state and check.

 

Place the computer in a clean boot state and then check if it helps. You can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

 

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/kb/929135

 

Note: After troubleshooting, make sure to set the computer to start as usual as mentioned in Step 3 provided in the above KB article.

 

You may also refer to this article for more information on improving your computers’ performance:

 

Ways to improve your PC's performance

http://windows.microsoft.com/en-US/windows-8/improve-pc-performance

 

Hope this information helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

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Hi Mr. Imran M,

Thank you for your response. First answering your questions,

  1. I do not see any message at the time of crash, just all the desktop icons goes away and comeback after a while. From the event log viewer I've got this,

    Faulting application name: Explorer.EXE, version: 6.2.9200.16384, time stamp: 0x50107d1c
    Faulting module name: thumbcache.dll, version: 6.2.9200.16384, time stamp: 0x501080dd
    Exception code: 0xc0000005
    Fault offset: 0x00020500
    Faulting process ID: 0x80c
    Faulting application start time: 0x01ce5306e3738c1f
    Faulting application path: C:\Windows\Explorer.EXE
    Faulting module path: C:\Windows\System32\thumbcache.dll
    Report ID: 7b66d3b0-bf04-11e2-afa8-20107ab0ee57
    Faulting package full name:
    Faulting package-relative application ID:

  2. I'm using the built in Administrator account.

  3. As I mentioned in my question earlier, I have added an extra deny permission to the folder "C:\Users\User_Name\AppData\Local\Microsoft\Windows\Explorer" to prevent deletion of the thumbnail cache for faster folder loading. It worked fine in windows 7 Ultimate but causing Explorer crash in Windows 8 Pro as soon as the "ThumbcacheToDelete" folder is created into the Explorer folder. I've added a few screen shots. You kindly check that out. 

    http://www.flickr.com/photos/95883627@N08/8748034880/in/photostream/

    http://www.flickr.com/photos/95883627@N08/8748034906/in/photostream/

    http://www.flickr.com/photos/95883627@N08/8748034924/in/photostream/
I have applied your methods. It remains the same. If there any way to stop the deletion of the thumbnail cache other than this please let me know.

Thanks a lot for your help.



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Did you upgrade the Win7 computer to Win8 or...?
--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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No. I did not upgrade...

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I have added an extra deny permission to the folder "C:\Users\User_Name\AppData\Local\Microsoft\Windows\Explorer" to prevent deletion of the thumbnail cache for faster folder loading. It worked fine in windows 7 Ultimate but [it's] causing Explorer crash in Windows 8 Pro...

 

    Patient (demonstrating): "Doctor, it hurts when I do this!"
    Doctor: "Don't do that."

 

If you remove the "extra deny permission" and reboot, does the behavior persist?

 

TIP: This is Consumer-specfic forum. Try posting in the apropriate IT Pro forum instead => http://social.technet.microsoft.com/Forums/en-US/category/w8itpro

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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No it does not persist. I've already stopped doing this and was looking for any way to use it without crash thanks for the tip.

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WYSIWYG

 

Try posting in an appropriate IT Pro forum for more ideas.

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Question Info


Last updated February 14, 2021 Views 6,267 Applies to: