Windows 8 won't let my computer boot up. Help!

I just bought windows 8 in download form and upgraded my laptop from windows  7 home premium. it installed and ran fine the first time. as in it went to the dashboard, showed my desktop, and everything. the problem came in when i shutdown my computer. when i tried to restart it the hp symbol comes up, then the windows 8 symbol comes up and disapears but the computer never finishes booting. after the windows  8 symbol goes away it does nothing at all. the computer still has power going to it and i tried a system restore but it said thea there were no rsetore points. the i tried a system recovery thus turning the computer back to the way it was the day i got it with seven. so i tried reinsgalling eight and the same thing happened. so i do not think its a hardware problem. please help 
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Answer
Answer
Hi,
Thank you for posting the question. It’s very unfortunate that you are unable to boot the computer to normal mode. I will help you to find a resolution regarding the issue.
 

1. What is the make and model of the computer?
2. What type of installation have you performed? (Upgrade or clean installation of Windows 8)?
3. Do you get any error message when you tried to boot the computer?
4. Do you get any black screen?
Boot using Windows 8 Installation disk and perform startup repair.
 
b. Insert the disk into DVD drive and restart the computer.

c. Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.
d. Once the Windows Setup window appears click Next.

e. Click on Repair your computer.

f. Click on Troubleshoot and then select Advanced Options.

g. Click on Automatic repair.

h. Follow the on-screen instructions and finish the repair.
 
Hope this information helps and reply back with the status so that we could help you further.

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Last updated April 17, 2019 Views 18,772 Applies to: