Windows 8 tiles not responding anymore

I have a brand new Hp laptop, with Windows 8. My tiles and charms were working for about two weeks and since then an increasing number have stopped responding.

Hi CristinaAtienza,


Thank you for choosing Windows 8.


It looks like Windows 8 tiles are not responding. Let’s analyze and identify the cause of the issue.

Please answer few questions to narrow down the issue.


1.       What is the make and model of the computer?

2.       Have you upgraded your operating system or Windows 8 came pre-installed with the computer?

3.       When you say tiles not responding, do you refer to the live updates of the tile or the interface of the start screen?

4.       Are you aware of making any recent changes to the computer prior to the issue?


This issue could also occur when the graphics card is corrupted or not working properly. There could also be some system files which are corrupted. Let's perform few troubleshooting steps and try to resolve the problem.  


Method 1:

You may SFC Scan to check to check if any system files have been missing or corrupted which leads to failure of programs and applications.


Follow the steps:


a. Press “Windows Key + Q” to open Charms Bar.
b. Type “cmd” without quotes in the search box.
c. On the left pane, right click on the “cmd” option and select “Run as Administrator”.
d. Type ‘sfc /scannow’ without quotes and hit Enter.

Note: It may ask for windows installation DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.


Method 2:


Place the computer in clean boot and check for the issue.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

Note: Once you are done with clean boot, please follow the section ‘How to reset the computer to start as usual after troubleshooting with clean boot’ under ‘more information’ in the article to put your computer back to normal startup.


Method 3:

Perform System Restore and restore the computer to an earlier time and then check if it helps.

Please refer to the link below to perform System Restore:

Follow the section “Restore your PC to an earlier point in time”.


Hope this information helps. Do get back to us if you have more queries regarding Windows.

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Question Info

Last updated July 23, 2018 Views 4,642 Applies to: