Question

Q: Windows 8 Shut Down Not Working

I have Windows 8 installed on an HP ENVY dv7 Notebook.  When I click Settings, Power, Shut down nothing happens.  The only way to shut down the computer is to hold the power button down for a few seconds for a hard shutdown.  Is this a known problem with Windows 8?  If so, is there a patch?

Thanks.

(Windows Update isn't the right topic but I didn't find a topic for Windows OS)

Answer

A:

I have Windows 8 installed on an HP ENVY dv7 Notebook.  When I click Settings, Power, Shut down nothing happens.  The only way to shut down the computer is to hold the power button down for a few seconds for a hard shutdown.  Is this a known problem with Windows 8?  If so, is there a patch?

 

Thanks.

 

(Windows Update isn't the right topic but I didn't find a topic for Windows OS)

I hope following the below mentioned steps will resolve your shutdown issue

1) open start menu and type "regedit" (without qoutes) and press Enter.
2) This opens up the Registry Editor.
3) Make sure to backup you Registry before you continue. (To do so, Click "File" and then "Export" and give any name to your backup file).
4) Go to the following path:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager

5) Once opened, on the right side , check for "BootExecute" entry. Double-Clcik on it.
6) Delete all of its "Value Data" part and write the following into it:
autocheck autochk *
and press OK.
7) Now, "RESTART" (Dont press SHUTDOWN) your computer.
8) After successful restart, press SHUTDOWN button.
It should now shutdown you computer as before.
Enjoy!

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Views: 33,886 Last updated: June 17, 2018 Applies to: