Windows 8 right-click folder causes File Explorer restart

When I right-click a folder or file in File Explorer or on the Desktop it becomes unresponsive and then when I click it restarts with no error message. This also happens in FL Studios 10 when I click "Windows shell menu". I can right-click short cuts with no problem. I have run a full system scan with Advanced SystemCare with no results and I have tried disabling all non-Microsoft shell menu extensions with ShellExView to no avail. I've been running Windows 8 since mid January without this problem.
I'm unsure if there's any relation but at about the same time my laptop stopped remembering the password for my WiFi, I can still connect if I enter it manually but the icon on my taskbar appears to say my laptop is connected via an Ethernet cable rather than showing bars of signal.
I've also tried SFC scan but it couldn't find any problems.

Please help.

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Hi Jack,

 

Before proceeding with the troubleshooting, provide us with the information.

 

1. Did you make any changes to the computer prior to this issue?

 

2. Which security software is installed?

 

Let us try these methods.

 

Method 1.

 

Run a full computer scan with the Microsoft Safety Scanner to make sure that the computer is virus free.

Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

 

Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate virus if any.

 

Method 2.

 

If the issue persists, you may boot the computer in safe mode with networking and perform a full computer virus scan.

 

Safe Mode with Networking:

Follow the steps to boot to safe mode with networking:

a-Press the ‘Windows + R’ key on the keyboard.

b-In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.

c-Click the ‘Boot’ tab.

d-Under ‘Boot Options’, select the ‘Safe Boot’ option.

e-Choose the type of safe mode by selecting one of the options below the Safe boot check box: Select ‘Network’.

f-Click OK and then restart the computer.

 

Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx

 

Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate virus if any.

 

Reply with the status of the issue and we will be glad to offer our assistance.

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thanks but i decided, as i haven't bought any additional software, to restore windows to its original state

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This started happening with the 8.1 update... right now all my SkyDrive files are "available online only" and I can't select the make available offline option which is in a right click menu.


This doesn't have anything to do with viruses, etc. Please escalate.


Nicholas Bedworth, CTO DigitalDirect Development Corporation

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Everything was fine on my computer until I updated to 8.1. I am having the same problem, I can't right click on folders, it gives the time symbol, becomes unresponsive, then the screen blanks out and comes back on.

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I am having the same issue.  Has there been a resolution to this or not?  I'm not finding any fixes and it is unbelievably frustrating.

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I am also having the same issue. I am also using windows 8.1. Get a fix soon

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Hi Maheedhar,

 

Try these methods and check.

 

Method 1:

Run the System File Checker tool and check.

System File Checker.

http://support.microsoft.com/kb/929833/en-us

 

Method 2:

Check if you can experience the issue in ‘Safe mode with networking’; if safe mode with networking works fine then set the computer to ‘Clean boot’ state to check for software conflicts.

Step 1:

Windows Start-up Settings (including safe mode).

http://windows.microsoft.com/en-gb/windows-8/windows-startup-settings-including-safe-mode

Step 2:

Keep the computer in clean boot and check the issue status.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8.

http://support.microsoft.com/kb/929135

Note: Please go through the section: How to reset the computer to start as usual after troubleshooting with clean boot of the Kb article to boot the computer in normal startup after fixing the issue.

 

Hope this helps.

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This is obviously a wide problem in windows 8.1. Why has microsoft not issued a fix?

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Hi Marcus,

Download, install this update and check.
Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: January 2014

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Hi, I have downloaded the update but it will not allow me to install the update. I have also tried to automatically check for updates. It says there are some which it "will install later". The problem still remains.

Marcus

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Last updated July 17, 2019 Views 4,765 Applies to: