windows 8 restarted and delete all my files, metro app are missing


I am freaking out and pissed off about the situation of my computer. I running a windows 8. when I turn in my computer this morning, the screen displayed "windows is preparing" few minutes later, the home screen was change to default. The metro app only showed three thumbnails and all my files from "MY DOCUMENTS" are missing. everything including photos. 

Is there anyway I can retrieve my files, everything is important especially my school works?

I need assistance, please.

thank you,
conef
 

Question Info


Last updated March 24, 2018 Views 589 Applies to:

Hello Conef,

 

1.       Have you made any changes on the computer prior to the issue?

2.       How many user accounts do you have on the computer?

3.       Have you installed any updates prior to the issue?

4.       Have you tried performing Windows 8 Reset?

 

This might be caused due to various reasons:

-   When you create a new user account.

-   When you perform Windows 8 Reset.

 

I would suggest you to check whether you have different user accounts on the computer.

 

Reply with more information regarding the issue to provide you better solution.

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Hello. I am facing the same problem. I was using my computer normally then i restarted it and everything was gone and set back to default. I only have one account and didn't install anything. What should I do ?

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