Windows 8 crash on new laptop while hibernating.

Original title: Windows 8 crash on new laptop

I recently purchased a new laptop (ASUS UX31A-C4043P Zenbook Prime) with Windows 8. All was going fine for week 1, then whilst hibernating overnight it crashed giving the following message, "C:\Windows\MiniDump\022613-8703-01.dmp" as well as "C:\Users\my user name\AppData\Local\Temp\WER-19250-0.sysdata.xml" as well as "C:Windows\Memory.DMP" (without the inverted commas). I'm a self taught senior who needs answers dummied down if anyone could possibly help. One other thing, at the same time as this happened, the bars at the top and bottom of the screen in an opened application are now a reddish/pink colour, rather than the colour they started as (which I think was blue)

Thanks,

Greg

Hi Greg,

 

Thank you for posting your question in the Microsoft Community Forum.

 

Based on the information, your Windows 8 computer crashes while hibernating.

It would be helpful if you could reply to the questions to assist you better.

1. Do you receive any error codes or messages?

2. Have you made any recent software or hardware changes on the system?

 

I would also suggest you to provide us any error logs related to issue from Event Viewer. Follow these steps to access the Event Viewer.
a) Move the mouse to the bottom left corner and right-click on the start.
b) Select ‘Event Viewer’ and click an event log in the left pane.
d) Expand ‘Windows logs’ and click on ‘System’ to check for the logs.

 

You may also upload the dump files using SkyDrive. You may also paste the URL of the SkyDrive folder along with the reply to this thread. Using that URL we can access the SkyDrive folder were you have uploaded mini dump files.​

For further information, refer to the article:

Upload photos and files

 

Method 1:

You may try to update the chipset and Graphic card drivers referring to the computer or device manufacturer website:

For further information, refer the article:

What if a device isn't installed properly?

 

Method 2:

Step 1:

You may try booting in safe mode and check for the issue.

a. Press Windows logo +X and select Run.
b. Type msconfig
and hit enter.
c. Now click the boot
tab.
d. Place a check mark on the safe boot option.

e. Click apply and then ok. Restart the computer.

Note: After you have checked the issue in safe mode, follow these steps to boot to normal startup.
a. Press the ‘Windows + R’ key on the keyboard.
b. In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c. On the ‘General’ tab, click the ‘Normal Startup’ option, and then click‘OK’.
d. When you are prompted to restart the computer, click ‘Restart’.

Refer to the article to boot in safe mode from Advanced Startup options.

Windows Startup Settings (including safe mode)

Step 2:

If you are not facing the issue in safe mode, then you may try performing a clean boot and check if it helps.

Let’s refer to the article to perform a clean boot.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

Note: After you have finished the troubleshooting, try the “Steps to configure Windows to use a Normal startup state” as provided in the section “How to reset the computer to start as usual after troubleshooting with clean boot”.

 

Hope the information helps.

Post back with the results of the troubleshooting steps provided. If you need any assistance regarding Windows let us know and we will be happy to help.

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Question Info


Last updated March 24, 2018 Views 593 Applies to: