Windows 8 Control Panel Not Opening?

Hello, I just bought a brand new desktop computer that has Windows 8 on it. I've been trying to install my AV anti-virus but it says that it cannot install because the Norton free trial that came pre-installed to my desktop was preventing it from installing. I have been trying to open my Control Panel to uninstall the Norton Security stuff from my desktop. The Control Panel icon pops up in the taskbar but when I click on it nothing pops up. It shows the Control Panel window preview on the taskbar when you hover the cursor over it, but it won't open. Please help! Thanks!

Further details:

Computer Model: HP Pavilion p7-1451

Type: Desktop

Monitor: Not touchscreen. It is HD.

Processor: Next Gen AMD Quad-Core A10-5700 Accelerated Processor

Memory/RAM: 10GB DDR3 system memory, 2TB hard drive (1.75TB available)

OS: Windows 8

 

 

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Go very carefully, please.

You need to have your new antivirus at hand before uninstalling the old.

To get to Control panel, you may type in on the Start screen

control panel

and click on the blue Control panel tile at top left.

Then click Programs

then Programs and Features

Locate and uninstall Norton.

 

Then Logoff and Restart system fresh

 

The Norton tools are known to leave behind traces, so download and SAVE and then RUN

the Norton product removal tool

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080710133834EN_EndUserProfile_en_us&product=home&pvid=f-home&version=1&lg=en&ct=us

 

When that is done, do 1 more Logoff and Restart.

 

Then you can run the setup for your new antivirus.

 

Hope this helps.   Feedback is appreciated.  If this answers your issue, please return and click on MARK IT link.

~ Maurice

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Try the following:

Press Windows key + R

Type: appwiz.cpl

Hit Enter on your keyboard

Scroll down, select Norton and click Uninstall/change on the command bar

Follow the on screen instructions to remove it.

If that does not work, use the following to remove it:

http://www.symantec.com/security_response/removaltools.jsp

 

You might also want to do the following since you noted you are unable to open control panel:

Press Windows key + X

Click Command Prompt (Admin)

At the Command Prompt, type: sfc/scannow

This will check for any integrity violations

Restart your system

Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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I have purchased  a PC with windows 8.  The action centre is telling me that Norton and Windows defender are switched off.  I don't want Norton (which I presume is the free trial) but I do want to turn Defender on.

But I have attempted several times from the action centre and from Windows Defender.  Defender seems to think that I am running another antivirus.  If I remove Norton will Defender turn on automatically?

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@Drezl

First since Norton Symantec are infamous for leaving traces behind after an uninstall, get and Save and set aside the Norton Removal tool

The sequence to use to totally remove Norton is as follows:
1.  Run appwiz.cpl (Program and Features)
2. Locate your Norton antiviurs app in the list
3. Select it and Uninstall
4. Restart Windows fresh
5. Run the Norton Removal tool
6. Logoff and restart Windows fresh
7. Go to Control Panel >> Action Center
and in there follow the prompts to turn on Windows Defender

~ Maurice

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Did you ever get this resolved? I am having this problem currently. But its not just Control Panel that won't open properly. Spotify, Programs and Features, Action Center, and many other programs won't open up when I click on their icon n the task bar. My computer seems to think they are running, and shows me the preview of them when I hover my mouse over them, but I cannot pull them up when I click on them. Spotify even lets me play different songs and interact with the program by using the shortcuts in the preview screen, but I can't bring it up to full screen (or even windowed mode). What is wrong? The computer seems to think the programs are running, but they are not visible!

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programs won't open up when I click on their icon n the task bar. My computer seems to think they are running, and shows me the preview of them when I hover my mouse over them, but I cannot pull them up when I click on them.


Sounds like they are being displayed on a second monitor, perhaps unattached.   Press Win-P to see the state of Second Screen.   Easiest way to show all windows on one screen is to use that dialog.   Otherwise you can use the window's Move menu item to bring them back.  If they are not associated with a second screen you could also bring them back with Taskbar's Cascade windows command, right-click an empty spot in the Taskbar to start that procedure.

 

 
FYI

 
Robert Aldwinckle
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Thanks, that fixed it!

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I love you.

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Hey ! Thanks for your suggestion about how to open control panel if it is not opening.

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What if sfc/scannow doesn't work too?

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Last updated June 17, 2020 Views 31,997 Applies to: