Windows 8 (Build 8400) won't wake fully from sleep

Hi there,

In the past month or so I have updated my HP Compaq 6735s from Windows 7 to Windows 8 (Build 8400).

Everything is working fine apart form an issue I have when putting the computer into sleep mode. The power comes back on when I try to wake my laptop, but the fan just keeps whirring, the power button light comes on, but my wireless button stays orange and does not turn blue like it should. The screen stays black and I have no option but to perform a hard reboot which is very frustrating as I need to fully shut down my machine everytime even when I'm only away for 15-20 minutes.

Any advice would be great.

Many Thanks,

Sean
 

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Last updated November 25, 2018 Views 2,687 Applies to:

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Hi,

 

Thank you for posting in Microsoft Community.

I understand that you are facing issue with sleep option in Windows 8.

I can imagine the inconvenience you have experienced. I will definitely help you with this.

 

1.      What is the make and model of the computer?

 

 

Please follow the methods.

 

Method 1:

Follow these steps to run the power troubleshooter.

a)      Press ‘Windows + W’ key on the keyboard.

b)      In the search box, type ‘Troubleshooting’, and press enter.

c)       Click on ‘System and Security’ and click on ‘Power’ click on next to run the troubleshooter.

 

Method 2:

Un-install and re-install display drivers

a)      Move the mouse to bottom left corner and right-click on the ‘Start icon’.

b)      Select ‘device manager’.

c)       Expand ‘Display adapter’ and right-click on ‘display adapter’ and select ‘uninstall’.

d)      Download and install the display drivers for Windows 7 from the manufacturer’s website and check if that helps.

 

Method 3:

a)            Download the display drivers from the manufacturer’s website.

b)            Right-click on the driver and click on properties.

c)            Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select Windows 7 operating system from the drop down.

d)            Click on ‘Apply’ and click ‘OK’ and run the file to install it.

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Hi,

I have the same problem, but am using an HP G60-230CA Notebook, and just upgraded to Windows 8 from Vista.

I went to the HP website and used their tool to check my devices and drivers - everything is fine. I Then went to their drivers download section but no luck as they don't have anything yet for Windows 8. I could try for a video driver for Windows7, but I feel at risk.

My work around is simply this:

- swipe a corner on the right side to show the basic tool options

- choose Settings / Control Panel / Hardware and Sound / Power options

- under 'change when the computer sleeps', avoid setting a sleep option

- under 'choose what closing the lid does', avoid settings a sleep option

Hope this helps, but need a real fix.

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Hi. I have a very similar problem and am running windows 8 pro on my HP G60-506US laptop. Every time that I put the computer in to sleep mode, the screen just stays black upon awakening it. Strangely enough, everything else works fine. I even know that the screen is working just fine from testing this problem via remote access. On another device, when operating the computer from a far, I can see the screen just fine. What's up with mine? Windows 7 did not have this problem. The only thing that is for sure is that I want this problem fixed asap. I use this computer for college and do not want my system at risk, thank you. Oh wait P.S. WHAT BE THE DEAL WITH ADOBE FLASH PLAYER :-(  
Cameron Davis

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Hi CameronDavis,

Re. the screen not waking up from sleep, since I am just another victim all I can suggest is what I posted earlier - changed your settings to not use the 'sleep' setting. Re. my previous post, I found out that settings does not always show control panel. To show control panel I have been first displaying my desktop, then swiping the upper right corner, then Options will show Control Panel.

 

Re. Adobe Flash Player, I don't know of any problem there. I can only suggest:

1. Go to the Adobe website and get the latest version

2. Go to the HP website and use their troubleshooting utility to check your PC for its devices and drivers.

 

Good Luck! 

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Thanks for the responses guys,

Nothing has worked fully, but the workaround might be a decent idea for now. I'm thinking that I'll just need to get an external HDD and then move all my stuff onto it and upgrade to the full Windows 8 to solve this issue. Can't see any other type of fixes being released for this build.

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i'm having the same problem with my HP G60 laptop
anyone know how to fully fix it?

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i'm having the same problem with my HP G60 laptop
anyone know how to fully fix it?
 Exactly the same here. Only solution for now is to avoid the sleep options as stated before.

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Same issue here with the exact same thought process.
I've turned off my sleep/hibernate options (which is ridiculous).  I shouldn't have to do that.. hopefully a fix gets pushed out quickly.
As far as I can tell, there is no way to fix this problem as of yet.

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same issue, screen does not come up after waking up, also the audio does not work on my HP G60, any help will be appreciated.

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This is a real pain. It seems to be awake but the monitors just don't come on, I stumbled across a workaround unplug the monitor cable(s) and it comes back on. I hope this helps someone. 

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