Windows 8 and Asus K50IJ- Desktop problems

I installed Windows 8 on my Asus K50IJ, about 80% of the time I cannot access anything on my desktop, can anyone help me with this problem? The live tile work most of the time, but when the desktop screen quits working, I have to use the Windows Key to be able to access the live tiles for windows 8.

Hi Jack,


I understand that you are facing performance issues after installing Windows 8. I will definitely help you with this issue.


1)    What do you mean by “cannot access anything on my desktop”? What exactly happens when trying to access?

2)    Do you receive any error message when trying to access?

3)    Did you performed clean install or upgrade install?


Method 1: I would suggest you to place the computer in clean boot mode and check if the issue persists.
A clean boot helps to verify if any third party application services or startup item is causing this issue.
You may refer the following KB article to set the computer in clean boot:
Note: After the trouble shooting steps, refer to Step 3 from the clean boot link to place the computer back to normal start up mode.


Method 2: I would suggest you to follow the steps from the link and check if it helps.

Windows hangs or freezes


Method 3: Perform sfc scan and check.

a.     Type “cmd” on the Start screen.

b.    Right-click on it and select “Run as administrator”.

c.     Type the following command and press Enter:

              sfc /scannow


Method 4: I would also suggest you to download and install all the updated drivers for your operating system.


Hope this helps. Try the above steps and get back to us for further assistance. We will be happy to help you.

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Question Info

Last updated May 5, 2020 Views 1,535 Applies to: