System freeze randomly after installing Windows 8

Original Title: windows 8 freezes randomly


Hi,

I just bought windows 8 Pro. It worked fine for few days then started to freeze randomly.
Sometimes after 10 min from start-up or 30 min.
I tried the following command:
bcdedit /set disabledynamictick yes

It now freezes less frequently.
But, Is there a way to solve this problem once and for all?

Thanks,
Ahmed
 

Question Info


Last updated March 24, 2018 Views 8,914 Applies to:

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Hi Ahmed Elshaer,


Thank you for choosing Windows 8 and thanks for providing us an opportunity to assist you.


As per the description provided, it looks like your system is getting freeze randomly.


It would be grateful if you can reply to this question in order to assist you further.


1. Have you made any changes to the computer prior to this issue?
2. Is it happening while accessing any particular application or program?


I would suggest you to try the following methods and check if it helps.


Method 1:

Run the System Maintenance troubleshooter and check if it helps.

a) Press the ‘Windows + W’ key on the keyboard.
b) Type troubleshooter in the search box and then press enter.
c) Select Troubleshooting. Click on view all and select System Maintenance.
d) Click next and follow the on-screen instructions.

Note: I would suggest you to disconnect all the external devices other than mouse and keyboard and check if it helps.


Method 2:


I would suggest you to perform clean boot and check if it helps.


Clean Boot
will check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts.

Follow these steps to start the computer in clean boot.


Step 1:

A) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.
d) On the ‘General’ tab, click to select the option ‘Selective startup’, and then click to clear the option Load startup items check box.
e) On the ‘Services’ tab, click to select the ‘Hide all Microsoft services’ check box, and then click ‘Disable all’.
f) On the ‘Startup’ tab, click ‘Open Task Manager’. In the Task Manager window under startup tab, right click on each startup item which are enabled and select ‘Disable’.
g) Click ‘OK’, and then click Restart.


Step 2: Enable half of the services


a. Follow steps 1a and 1b to start the System Configuration utility.
b. Click the Services tab, and then click to select the Hide all Microsoft services check box.
c. Click to select half of the check boxes in the Service list.
d. Click OK, and then click Restart.


Step 3: Determine whether the problem returns


If the problem still occurs, repeat step 1 and step 2. In step 2, click to clear half of the check boxes that you originally selected in the Service list.
If the problem does not occur, repeat step 1 and step 2. In step 2, select only half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
If only one service is selected in the Service list, and you still experience the problem, the selected service causes the problem. Go to step 6. If no service causes this problem, go to step 4.


Step 4: Enable half of the Startup items


If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.


Step 5: Determine whether the problem returns


If the problem still occurs, repeat step 1 and step 4. In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list.
If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem. Go to step 6.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step.


Step 6: Resolve the problem


After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then click to clear the check box for the problem item.


Step 7:


Note: After you have finished troubleshooting, follow these steps to boot to normal startup.

A) Press the ‘Windows + R’ key on the keyboard.
b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’.
c) On the ‘General’ tab, click the ‘Normal Startup’ option, and then click ‘OK’.
d) When you are prompted to restart the computer, click ‘Restart’.

 

Method 3:


Try to update all the drivers and check if it helps.


a) Press Windows Key +R, type devmgmt.msc to open the Device Manager.
b) Expand the Drivers, click on the driver.
c) Click on Properties, click on Driver tab.
d) Click on Update Driver.
e) Restart the system.


NOTE: I would recommend you to check the System Event Logs for Bad Block errors.


Reference:


Ways to improve your PC's performance: http://windows.microsoft.com/en-US/windows-8/improve-pc-performance

           

If you have any other questions or you need any other information about Windows, feel free to post your questions and we will be glad to help.

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Thanks a lot Vijin for the fast detailed response!

I tried the first solution and re-enabled the dynamictick (since it didn't help a lot earlier).
The computer didn't freeze till now. So, I will be evaluating it before confirming the solution.

Thanks,
Ahmed

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Hi Ahmed,
Thank you for the update.

Please feel free to reply if the issue persists and we would be more than happy to help you.

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Hi Vijin,

during the past two days, I tried the first and the third solution but they didn't work.
So, I tried the second.
It is really painful since i had to restart several times and specially that the computer works for random time before freezing (10 min to 2 hours).

When i disable all the services, the computer works fine.
but i can't know which service is causing the issue :( since the computer always freezes whenever any service is enabled.

So, Is there a utility or a program that can help at this situation?

I really appreciate your help.
Thanks a lot,
Ahmed

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One more thing.
I forgot to mention that i didn't make a clean install. It was an upgrade from windows 7 ultimate.
Also, I forgot to answer your questions above.

1. Have you made any changes to the computer prior to this issue?

nop, it appeared shortly after upgrading
2. Is it happening while accessing any particular application or program?

It happens when using my usual apps (chrome + firefox + windows mail and recently the store)

Thanks again for your help,
Ahmed


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I think the following info may help but i can't make them useful.

  1. I noticed that when i disabled the display adapter from the device manager the computer didn't freeze till now.
  2. In the updates history i found an updated for the display driver that failed to install.
The details of the failed updated is:

nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware - NVIDIA GeForce GT 525M

Installation date: ‎07/‎11/‎2012 8:04 PM

Installation status: Failed

Error details: Code 800705B4

Update type: Important

nVidia Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Other hardware software update released in October, 2012

More information: 
http://sysdev.microsoft.com/support/default.aspx

Help and Support: 
http://support.microsoft.com/select/?target=hub


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Now i have nothing to do to fix this freeze.

no matter what i do (disable all start-ups, serveries and display adapter) the computer keeps freezing.

This leaves me no choice except returning to win 7 or even a linux OS.

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I am experiencing random freezes as well. In my case everything freezes except the mouse. I can move it around and click on things but nothing happens. I see freezes randomly from 15-180 minutes. 

I tried running bcdedit /set disabledynamictick yes as recommended by http://answers.microsoft.com/en-us/windows/forum/windows_cp-performance/google-chrome-causes-my-computer-to-hang-up-and/a0903d3e-b2e3-4286-95e6-8d6f16631c1d

 

I have tried backing out services and rebooting, doesn't help.

 

Lenovo x220 tablet

Intel HD3000 video

8 GB ram

512 SSD

 

I'm getting close to reverting back to Win 7 as well. It's happening to a LOT of people if you do a Bing or Google search.

 

Update: I finally figured out the issue causing my freezing issues. It was the SSD drive. It seems that Win 8 has issues with SSD drives. I was able to switch back to Win 7 and everything ran fine. I then wiped the disk and did another install of Win 8...problems RETURNED!

 

Saw in some other posts that people had random issues with hard drives, so I bought a brand new OCZ Vertex 4 series SSD and did another install. Problems gone!  It's a bit upsetting though as I had just bought the original Crucial M4 hard drive about 1 year ago (a 512MB that cause me over $700 bucks at the time. I also wasted about 4 days of trying to resolve the problem. The new one is still about $600 bucks, but, after having used SSD I won't go back to regular drive. The performance is worth the money for me, and for what I do.

 

At least I was able to re-purpose the old SSD drive. I put it in my MB Pro and it's now a screamer too!

 

Mike

Mike

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Hi Ahmed,
Thank you for the update.

Please feel free to reply if the issue persists and we would be more than happy to help you.

Finally i got it to work.
It was by disabling the wireless card. of course now i use LAN for internet.
DELL claims that this driver is compatible with win 8.
So, is there a way to solve this issue ?

Thanks,
Ahmed

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Hi I was using windows 7 on my laptop then upgraded when windows 8 was in evaluation. After the upgrade I noticed it was freezing randomly 1-3 hours. I sent the laptop off for repair and it was downgraded back to windows 7 (new hard drive).

Now that a lot of time has passed I decided to upgrade again from win 7 to 8. I expected the small or in the case big bugs to be fixed.

Now my laptop freezes almost every 3 or 4 hours. I am currently trying everything and analysing drivers etc. I have noticed acer have just released a 'before you upgrade' pack. Which is now no use to me.

I will keep trying anyway.

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