Sage payroll RTI 2013/2014 help and about crashing in Windows 8, any ideas

SEE BELOW i do you know of any issues with sage payroll?

Did reinstall but still doing the same. Need to go back next week ans phone sage so they can see what it happening
found this in ask sage
      Help > About closes Sage 50 Payroll

Choosing Help > About closes your Payroll software
      To resolve this, register the PayrollSupportPage.dll using Regvscr32.exe. The PayrollSupportPage.dll is located within the software installation directory.

To find the software installation directory, right-click on your Sage 50 Payroll icon and click Properties. The installation directory is shown in the Target box.

Note: The installation directory does not include payroll.exe.
Registering the PayrollSupportPage.dll

    Close Sage 50 Payroll > Start.

    Windows XP, Server 2003 - Close Sage 50 Payroll > Start > Run.

    In the Search box enter Regsvr32 followed by the path to the dll file. For example, enter Regsvr32 "C:\Program Files\Sage Payroll\PayrollSupportPage.dll" > Enter.


Tried the above but it gave error 0x80070005 dll register failed
phoned sage ( long wait) they said that it was because he was not a full adminstrator.
Even though i had installed it using run as Admin windows 8 does not like it,

we tried to log on as Admin on his Laptop but he did not know the password , he is going to contact his IT dept to get the correct rights.

The other thing it cold be is the antivirus software.
I did point out to sage that this all work on  sage 50 , but they said that payroll had higher rights set up for payroll(?)

Below is inforamtion from ms website

You Receive a "DllRegisterServer" Error When You Try to Register a DLL by Using Regsvr32.exe
Article ID: 827659 - View products that this article applies to.
System TipThis article applies to a different version of Windows than the one you are using. Content in this article may not be relevant to you. Visit the Windows 7 Solution Center
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When you try to register a dynamic-link library (or DLL, or .dll file) by using the Regsrv32.exe command-line tool, the DLL is not registered, and you may receive the following error message:
DllRegisterServer in file_name.dll failed.

Return code was: 0x80070005
Note This behavior does not occur in Windows NT 4.0 or Windows 2000.
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This behavior may occur if you try to register a DLL by using Regsrv32 while you are logged on using an account that does not have administrative credentials, such as an account that is a member of the standard users group. An account that does not have administrative credentials cannot write to the registry or change files in the System32 folder.

The behavior occurs because Windows XP and Windows Server 2003 use a more restrictive security scheme than earlier versions of Windows use. This scheme prevents standard users from registering DLLs.

Note Because of this behavior, standard users may not be able to run programs that self-register DLLs by using standard user's ID.
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To resolve this behavior, log on by using an administrator account, and then register the DLL.
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You can register a DLL by using an account that does not have administrative credentials as long as the DLL does not write to the registry or change files in the System32 folder.
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Article ID: 827659 - Last Review: September 11, 2011 - Revision: 3.0


DES sent me their login which does have admin rights - however when I login I don't get my "user screen" so can't see the programs!

Also I can't seem to change my user to have admin rights so I am asking DES if they can do this.

 Modifying your antivirus software to avoid conflicts with Sage Payroll
 Under certain conditions, the antivirus software you are using to protect your PC may have an adverse effect on the performance of Sage Payroll. When Sage Payroll creates or accesses a file, the antivirus software can lock the file as it performs a scan. This means that Sage Payroll may slow down or appear to hang as the file is locked by the antivirus software. In extreme circumstances, antivirus software can also affect the stability and general functionality of Sage Payroll.

The purpose of this article is to identify the file types used by Sage Payroll that can be excluded from the antivirus software’s scanning routine, so as not to interfere with the performance of Sage Payroll.

Note: We cannot support you with modifying your antivirus software. If you need help with this, please refer to your local IT

I've had a look at your laptop permissions and your laptop account is already set as a local administrator so must be more to the issue, let me know what else is required.

      Files and folders used by Sage Payroll

This article lists the files and folders that are used by Sage Payroll. Excluding these from the antivirus scan may go a long way to improving the performance of Sage Payroll.

Note: Depending on the variant of Sage Payroll, some of the following folders may not exist. To check the program directory and data directory:

Sage 50 Payroll, open the Help menu and choose About - the program and data directories appear in the Program Details section.

Sage Instant Payroll, open the Tools menu and choose My Instant Payroll.

The following files and folders are used only by Sage software:

    The Sage Payroll program directory
    The Sage Payroll data directory
    C:\Program Data\Sage\Payroll*
    C:\Program Files (x86)\Common Files\Sage SBD or C:\Program Files\Common Files\Sage SBD
    C:\Program Data\Sage\Payroll\Payroll.ini or C:\Windows\Payroll.ini
    C:\Program Files\Common Files\Sage Report Designer 2007
    C:\Program Files\Common Files\Sage Shared
Did all this still crashing at help and about

Called sage they checked again about any issues with windows 8 and said the specialist team where very busy and they would email me later (?)


Instead of running the register command in the run box, do it properly.

Press windows+X and select command prompt (admin). Then run the command they've given you.

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Last updated April 14, 2020 Views 2,490 Applies to: